Customer Associate

Heritage Landscape Supply Group, Inc.

. Provide customer service through phone, email, and in-person consultations .

Posted 9/28/2026full-timeSpring Hill • Tennessee • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills through effective communication and relationship management, with experience in sales transactions and order processing. Capable of maintaining a safe and organized work environment while managing logistics and customer needs.

Highest-signal resume keywords

Customer Service ExperiencePoint-Of-Sale System FamiliarityOrder Entry ProceduresEffective Problem-Solving SkillsNon-Regulated Truck Driving Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales Order CreationTransaction ManagementMaterial EstimationCycle CountsOrder PickingShipping/ReceivingWeight Lifting (Up To 75 lbs)Warehouse OperationsOutdoor Work CapabilityCustomer Measurements

Soft Skills

Clear CommunicationCourteous DemeanorResourcefulnessHonestyRespectfulness

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer SatisfactionCustomer RetentionCustomer LoyaltyDelivery CoordinationWork Environment Safety

About the role

Key responsibilities & impact

Provide customer service through phone, email, and in-person consultations
Process and manage customer transactions at the sales counter using the company computer system
Recommend products and provide pricing information
Create sales orders and quotes using customer measurements to estimate material needs and project costs
Coordinate and schedule truck deliveries
Participate in cycle counts, order picking, staging, replenishment, and shipping/receiving
Communicate customer needs and special-order material requests with management and team members
Maintain a clean, organized, and safe work environment
Cover backup driver responsibilities in a non-regulated truck
Perform other duties as assigned

Requirements

What you’ll need

Prior experience in a customer service or sales role is preferred
Experience in managing customer relationships with a focus on customer satisfaction, retention, and loyalty
Experience or familiarity with point-of-sale systems and order entry procedures
Clear and courteous communication in person, over the phone, and via email
Effective problem-solving skills and resourcefulness
Ability to lift up to 75 lbs regularly and 50 lbs repetitively
Experience driving a non-regulated truck
Ability to work in warehouses and outdoor environments
Honest, respectful, and courteous demeanor
Willingness/ability to work overtime as needed
Ability to pass a pre-employment drug test
High school diploma or equivalent of education & experience
Minimum of 2 years of relevant work experience

Benefits

Comp & perks

Competitive weekly/bi-weekly pay
Discretionary bonuses
401(k) with company match
Employee Stock Purchase Plan
Paid time off (vacation, sick, volunteer, holidays, birthday, floating)
Medical, dental, and vision insurance
Flexible spending accounts
Company-paid life insurance
Company-paid short-term disability
Optional long-term disability
Additional life insurance
Overtime as needed