Heritage Landscape Supply Group, Inc.

Associate

• Move, stock, and organize products in the yard and warehouse
• Load and unload materials from customer and company vehicles safely and efficiently
• Operate forklifts, pallet jacks, front end loaders, and other equipment while following safety rules
• Keep the yard and warehouse clean, organized, and free of hazards
• Check and verify orders
• Complete shipping and receiving paperwork
• Work with team members to meet delivery deadlines
• Assist with other warehouse or yard tasks as needed

Yard Associate

Inside Sales

• Develop new leads and revisit lost customer relationships
• Communicate with customers and understand their needs
• Ensure a smooth sales process
• Build relationships with new and existing customers in the Landscape industry
• Identify and qualify new business leads and opportunities
• Foster relationships with internal and external customers to maximize sales opportunities
• Support the outside sales team in managing customer accounts and order processing
• Prepare product demonstrations, presentations, and proposals for potential clients
• Track and report sales performance using the sales CRM
• Drive sales growth with proactive outbound calls, managing at least 15 customers daily using CRM tools
• Collaborate with Credit and Lead Generation teams to maintain accounts, expedite order cycles, and identify new opportunities
• Maintain records of sales interactions, quotes, and transactions
• Drive adoption of digital resources to improve efficiency and sales effectiveness

Inside Sales Associate

General

• Complete a 9–12-month Management Trainee Program based on individual progression
• Gain hands-on exposure to warehouse operations, sales, finance, safety, supply chain, and human resources
• Train in two branches, with close to 50% of training completed in each location
• Learn to manage a multi-million-dollar operation
• Participate in on-the-job training, mentorship, and corporate development initiatives
• Network with industry experts and future leaders
• Develop toward roles such as Assistant Branch Manager, Branch Manager, or Operations Manager
• Relocate for training and promotional opportunities

Management Trainee

Customer Associate

• Provide customer service through phone, email, and in-person consultations
• Process and manage customer transactions at the sales counter using the company computer system
• Recommend products and provide pricing information
• Create sales orders and quotes using customer measurements to estimate material needs and project costs
• Coordinate and schedule truck deliveries
• Participate in cycle counts, order picking, staging, replenishment, and shipping/receiving
• Communicate customer needs and special-order material requests with management and team members
• Maintain a clean, organized, and safe work environment
• Cover backup driver responsibilities in a non-regulated truck
• Perform other duties as assigned

Customer Support

• Act as the main liaison for client inquiries, ensuring prompt and precise communication to maintain and enhance customer satisfaction
• Support the preparation and distribution of accurate sales documents and proposals
• Manage and process sales orders with cross-functional teams to ensure timely and accurate delivery of solutions
• Maintain customer databases and data integrity to support sales initiatives and identify emerging trends
• Compile and evaluate sales data to produce actionable insights and recommendations
• Cultivate relationships with internal teams and external stakeholders to streamline communication and optimize sales outcomes
• Address and resolve client issues in a timely and effective manner
• Identify process improvements within sales operations and implement best practices
• Travel regionally to support client interactions and sales team initiatives

Sales Support Representative

Sales

• Lead a defined geographic territory to achieve revenue targets and expand market share
• Develop and execute sales strategies for contractors, dealers, and commercial accounts
• Prospect, qualify, and close new business through outreach, job site visits, trade events, and referrals
• Build and maintain long-term relationships with key accounts and customers
• Conduct account reviews and identify upsell and cross-sell opportunities
• Develop tailored proposals to drive incremental revenue and customer loyalty
• Collaborate with Branch Managers and Regional Leadership on order fulfillment, inventory availability, and customer satisfaction
• Monitor competitor activity, pricing trends, and market dynamics
• Maintain CRM pipeline records, forecast revenue, track KPIs, and prioritize territory activity
• Represent Heritage at trade shows, vendor training events, and customer appreciation initiatives
• Support onboarding and development of branch sales staff through best-practice sharing, ride-alongs, and training
• Partner with marketing on territory-specific campaigns, promotions, and seasonal initiatives
• Travel throughout the assigned territory, including customer job sites, branch locations, vendor facilities, and industry events, for an estimated 60–75% of working time

Area Sales Manager

Buyer

• Purchase trees, shrubs, evergreens, perennials, ornamental grasses, and other live plant material
• Develop seasonal purchasing and replenishment plans based on sales, inventory, customer demand, and market conditions
• Manage inventory levels, order points, sell-through, seasonal build-up, and drawdown
• Develop and maintain relationships with wholesale growers and nurseries
• Negotiate pricing, freight, availability, quantities, and delivery schedules
• Manage pre-book and contract-grow commitments and ship-window calendars
• Source specialty and hard-to-find plant material
• Coordinate inter-branch transfers and inventory rebalancing
• Build efficient truckloads and help manage freight and transportation costs
• Monitor plant quality from purchase through delivery
• Collaborate with sales and branch managers to understand customer needs and upcoming demand
• Analyze purchasing, sales, and inventory data to inform buying decisions
• Track inventory turns, landed cost, shrink, culls, markdowns, and sell-through
• Directly influence Fiore's purchasing, product availability, inventory efficiency, and live-goods business success