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Customer Service Associate
Heritage Landscape Supply Group, Inc.. Provide exceptional customer service through phone, email, and in-person consultations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills through effective communication and relationship management, with proficiency in point-of-sale systems and order fulfillment processes. Capable of maintaining organization and efficiency in a fast-paced environment while collaborating with team members.
Highest-signal resume keywords
Customer Service ExperiencePoint-Of-Sale SystemsOrder FulfillmentBilingual Proficiency in English and SpanishInventory Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Relationship ManagementOrder Entry ProceduresBasic Computer OperationsInternet NavigationSales Counter Operations
Soft Skills
Communication SkillsTeam CollaborationCustomer Satisfaction Focus
Tools & Technologies
Sales SystemsCompany Computer System
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Irrigation ProductsLandscaping ProductsCustomer RetentionCustomer Loyalty
About the role
Key responsibilities & impact- Provide exceptional customer service through phone, email, and in-person consultations
- Process and manage customer transactions at the sales counter using the company computer system
- Ensure efficient and precise order fulfillment
- Participate in inventory cycle counts
- Communicate customer needs and special-order material requests to management and team members
- Collaborate with warehouse and sales teams to ensure efficient operations and exceptional customer service
- Perform sales counter duties and other tasks using modern sales systems
- Maintain an organized workspace
- Work overtime during peak seasons as needed
Requirements
What you’ll need- Prior experience in a customer service or sales role is preferred
- Experience managing customer relationships with a focus on customer satisfaction, retention, and loyalty
- Proficiency in basic computer operations and internet navigation
- Experience or familiarity with point-of-sale systems and order entry procedures
- Ability to work in varied conditions, including outdoor environments
- Willingness and ability to work overtime as needed during the peak season
- Capability to pass a pre-employment background/drug test
- Bilingual proficiency in English and Spanish is a plus
- Previous experience with irrigation or landscaping products
- High school diploma or equivalent or combination of education and experience
- Minimum of 2 years of relevant work experience
- Full-time availability Monday through Friday
- Benefits subject to eligibility
Benefits
Comp & perks- Competitive weekly/bi-weekly pay
- Discretionary bonuses
- 401(k) with company match
- Employee Stock Purchase Plan
- Paid time off (vacation, sick, volunteer, holidays, birthday, floating)
- Medical, dental, and vision insurance
- Flexible spending accounts
- Company-paid life insurance
- Company-paid short-term disability
- Optional long-term disability
- Additional life insurance