Customer Success Manager, Working Student

HeroSoftware GmbH - Shopify Apps

. Guide new users through onboarding and explain the app and best practices .

Posted 9/21/2026part-timeRemote • GermanyEntry Level💰 €15 - €25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer onboarding and support capabilities, with a focus on guiding users through complex topics and ensuring they become power users. Proficient in gathering feedback and analyzing usage patterns to enhance customer experience and secure renewals.

Highest-signal resume keywords

Customer OnboardingAnalytical ThinkingClear CommunicationTechnical UnderstandingGerman Language Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Structured ThinkingGuiding CustomersEnjoyment of Customer Interaction

Tools & Technologies

Shopify

Industry Keywords

Customer FeedbackFeature RequestsAt-Risk AccountsRenewalsWebinarsHelp ArticlesAutomated Nurture Flows

About the role

Key responsibilities & impact

Guide new users through onboarding and explain the app and best practices
Identify challenges early and analyze usage patterns
Conduct strategic customer check-ins
Gather customer feedback and relay feature requests and bugs to the product team
Help customers become power users and support them in switching to suitable plans
Re-engage at-risk accounts and secure renewals
Create webinars, help articles, templates, and automated nurture flows

Requirements

What you’ll need

Ideally, initial experience with Shopify or in an app-related environment; alternatively, a strong willingness to learn
Structured and analytical thinking
Clear communication skills
Enjoyment of guiding customers through complex topics
Technical understanding
Ability to quickly learn new tools and processes
Very good German language skills
Very good English language skills
Applications including a CV and cover letter should use the informal “du” form

Benefits

Comp & perks

16 days of annual leave
Your birthday off
Christmas Day off
New Year’s Eve off
100% remote work
Flexible working hours: work whenever you want
Performance-based evaluation rather than evaluation based on hours worked
A team culture with humor, clear meeting formats, and respect for time off
A growth mindset and opportunities for personal development