HeroSoftware GmbH - Shopify Apps

Customer Success Manager

• Guide new users through onboarding and explain the app and best practices
• Identify challenges early and analyze usage patterns
• Conduct strategic customer check-ins
• Gather customer feedback and relay feature requests and bugs to the product team
• Help customers become power users and support them in switching to suitable plans
• Re-engage at-risk accounts and secure renewals
• Create webinars, help articles, templates, and automated nurture flows

Customer Success Manager, Working Student