Advanced Customer Engineer

Hewlett Packard Enterprise

. Act as the senior technical resource for Critical Account Program customers .

Posted 10/21/2026full-timeBengaluru • IndiaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in enterprise networking, including design, implementation, and troubleshooting of complex systems. Proven ability to build strong customer relationships and provide effective technical support both remotely and onsite.

Highest-signal resume keywords

Enterprise Networking DesignTroubleshooting SkillsCustomer Relationship ManagementEngineering Design ToolsAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

WAN/Data Center Design802.11 Wireless SolutionsDNSDHCPSpanning TreeNetwork Access Control802.1XIGRP/EGRP Routing ProtocolsIPSecSSL VPN

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationFlexibilityAdaptabilityPositive Attitude

Tools & Technologies

Virtualization TechnologiesPublic Key InfrastructureRADIUSLDAP DirectoriesEngineering Design Software

Industry Keywords

Critical Account ProgramCustomer SupportTechnical ResourceCase OversightCollaboration

Tech Stack

Tools & technologies

DNS

About the role

Key responsibilities & impact

Act as the senior technical resource for Critical Account Program customers
Identify sub-optimal designs and misconfigurations and consult on corrective plans
Work with engineering escalation teams and customers remotely or onsite to identify and troubleshoot issues and software or hardware defects
Provide senior-level case oversight and review
Facilitate software engineering needs for defects
Build strong customer relationships and become a trusted advisor
Build relationships across the wider internal organization to increase knowledge, accelerate outcomes, and build trust
Collaborate with teammates and the broader team
Provide remote and/or onsite support depending on the issue

Requirements

What you’ll need

Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
Typically 10–15+ years’ experience
Deep understanding of enterprise networking in one or more of the following areas: modern enterprise network design, implementation and troubleshooting; WAN/Data Center design; 802.11 wireless solutions; security solutions
Knowledge of DNS, DHCP, spanning tree, network access control, 802.1X, IGRP/EGRP routing protocols, IPSec, SSL VPN, Spine/Leaf topologies, virtualization technologies, Public Key Infrastructure/Certificates, RADIUS, and LDAP directories
Experience using, evaluating, and developing engineering design tools and software packages
Excellent analytical and problem-solving skills
Experience reviewing customer configurations and identifying issues quickly
Strong history of troubleshooting with customers
Vendor and/or industry certifications are a plus but not required
Ability to pick up additional skillsets outside of comfort zone
Excellent written and verbal communication skills
Mastery in English and local language
Willingness to work as part of a larger team
Flexibility, adaptability, and a positive attitude
Willingness to travel approximately 10–40%

Benefits

Comp & perks

Comprehensive benefits suite supporting physical, financial, and emotional wellbeing
Personal and professional development programs
Flexible work arrangements to manage work and personal needs
Inclusive workplace culture
Accessibility accommodations during the application or interview process