Advanced Customer Engineer

Hewlett Packard Enterprise

. Act as the senior technical resource for Critical Account Program customers .

Posted 11/6/2026full-timeBucharest • RomaniaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in enterprise networking, including Layer 2/Layer 3 protocols, troubleshooting methodologies, and customer engagement. Proven ability to analyze complex network architectures, drive resolution for technical issues, and communicate effectively with diverse audiences.

Highest-signal resume keywords

Enterprise Networking ExpertiseRoot-Cause AnalysisTechnical LeadershipCustomer EngagementTroubleshooting Complex Issues

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Layer 2/Layer 3DNSDHCPVLANsBGPOSPFMPLSVPNPacket CaptureNetwork Monitoring

Soft Skills

Analytical SkillsProblem-SolvingCommunication SkillsFlexibilityCustomer-First Mindset

Tools & Technologies

TelemetryTraffic GeneratorsProtocol AnalyzersEngineering ToolsSoftware Platforms

Certifications & Qualifications

CCNPCCIEJNCIPJNCIEAruba Certifications

Industry Keywords

Network ArchitectureOperational RisksDesign WeaknessesMisconfigurationsWireless Networking

Tech Stack

Tools & technologies

CloudDNSLinux

About the role

Key responsibilities & impact

Act as the senior technical resource for Critical Account Program customers
Identify sub-optimal designs and misconfigurations and consult on corrective plans
Work with engineering escalation teams and customers remotely or onsite to identify and troubleshoot issues, software defects, and hardware defects
Build strong customer relationships and become a trusted advisor
Build relationships across the internal organization to increase knowledge, accelerate outcomes, and build trust
Collaborate closely with teammates and the broader services organization
Provide senior-level technical leadership and case oversight
Drive engagement with software engineering teams to address product defects
Deliver remote or onsite support for complex customer issues beyond standard support channels
Independently manage travel and customer engagements, gather necessary information, and lead technical discussions and resolution efforts
Travel approximately 10%–40%, not exceeding 40%

Requirements

What you’ll need

Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
Typically 10–15+ years of experience
Deep understanding of one or more enterprise networking areas, including Layer 2/Layer 3, DNS, DHCP, VLANs, STP/RSTP/MSTP, VRRP/HSRP, NAC, 802.1X, BGP, OSPF, IS-IS, WAN, Spine-Leaf, EVPN/VXLAN, MC-LAG, IPSec, SSL/TLS, PKI/Certificates, RADIUS, TACACS+, LDAP, MPLS, VPN, QoS, multicast, cloud connectivity, SD-WAN, Linux, packet capture, protocol analyzers, telemetry, traffic generators, and network monitoring
Deep root-cause analysis and ability to isolate hardware, software, interoperability, design, and configuration issues
Experience using, evaluating, and developing engineering tools, troubleshooting methodologies, and software platforms
Experience working directly with Engineering teams to investigate software defects, validate fixes, and drive customer resolution
Ability to review customer network architectures and configurations and identify operational risks, design weaknesses, misconfigurations, and improvement opportunities
Proven history troubleshooting complex customer issues in production environments and driving resolution
Excellent analytical and problem-solving skills
Excellent written and verbal English communication skills
Experience presenting technical findings, remediation plans, risk assessments, and status updates to technical and non-technical audiences
Ability to rapidly learn new technologies and develop expertise beyond primary specializations
Willingness to work in a cross-functional team involving TAC, Engineering, Product Management, Services, and Sales
Flexibility, adaptability, and a customer-first mindset
Additional European languages are a plus
Wireless networking experience is desired but not required
CCNP/CCIE, JNCIP/JNCIE, Aruba certifications, or equivalent experience are highly desirable but not required

Benefits

Comp & perks

Comprehensive benefits supporting physical, financial, and emotional wellbeing
Personal and professional development programs
Flexible work arrangements to manage work and personal needs
Inclusive workplace
Disability-related accommodation during the application or interview process