Advanced Customer Engineer

Hewlett Packard Enterprise

. Serve as the senior technical resource for Critical Account Program customers .

Posted 10/21/2026full-timeBengaluru • IndiaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in enterprise networking, including design, implementation, and troubleshooting, while effectively communicating with customers and internal teams. Proven ability to analyze configurations, identify issues, and provide corrective plans to enhance customer satisfaction.

Highest-signal resume keywords

Enterprise Networking ExpertiseNetwork Design And TroubleshootingDNS And DHCP Knowledge802.11 Wireless ProtocolsExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Network DesignImplementationTroubleshootingDNSDHCP802.1XIPSecSSL VPNWAN/Data Center DesignVirtualization Technologies

Soft Skills

Analytical SkillsProblem-Solving SkillsCustomer Relationship ManagementFlexibilityAdaptability

Tools & Technologies

Engineering Design ToolsSoftware PackagesRADIUSLDAP DirectoriesSpine/Leaf Topologies

Industry Keywords

Critical Account ProgramCustomer TroubleshootingVendor CertificationsNetwork Access ControlRemote Access Technologies

Tech Stack

Tools & technologies

DNS

About the role

Key responsibilities & impact

Serve as the senior technical resource for Critical Account Program customers
Provide senior-level case oversight and review
Identify sub-optimal designs and misconfigurations and advise on corrective plans
Work with engineering escalation teams and customers remotely or onsite to troubleshoot issues and software or hardware defects
Facilitate software engineering needs for defects
Build strong customer relationships and become a trusted advisor
Build relationships across the internal organization to increase knowledge and achieve faster outcomes
Collaborate closely with teammates and the wider team
Travel approximately 10–40%, varying by season, software release cycles, and hardware releases

Requirements

What you’ll need

Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
Typically 10–15+ years’ experience
Deep understanding of enterprise networking, including network design, implementation, and troubleshooting
Knowledge of DNS, DHCP, spanning tree, network access control, 802.1X, IGRP/EGRP routing protocols, IPSec, SSL VPN, and remote access technologies
Knowledge of WAN/data center design, Spine/Leaf topologies, and virtualization technologies
Knowledge of 802.11 wireless protocols, including 802.11b/g/a/n/ac/ax
Knowledge of security solutions, IPSec, SSL/TLS, PKI/certificates, RADIUS, and LDAP directories
Experience using, evaluating, and developing engineering design tools and software packages
Excellent analytical and problem-solving skills
Ability to review customer configurations and quickly identify issues
Strong customer troubleshooting experience
Ability to learn additional skill sets outside of comfort zone
Excellent written and verbal communication skills; mastery in English and local language
Ability to communicate with customer engineers and executives
Willingness to work as part of a larger team
Flexibility, adaptability, and positive attitude
Vendor and/or industry certifications are a plus but not required

Benefits

Comp & perks

Comprehensive benefits supporting physical, financial, and emotional wellbeing
Personal and professional development programs
Career growth opportunities
Flexible work and personal needs
Inclusive and accessible workplace
Reasonable accommodation during the application or interview process for applicants with disabilities