Advanced Customer Engineer

Hewlett Packard Enterprise

. Serve as the senior technical resource for Critical Account Program customers .

Posted 11/6/2026full-timeBucharest • RomaniaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in enterprise networking, including advanced routing, security technologies, and cloud networking. Proven ability to troubleshoot complex issues, present technical findings, and build strong customer relationships while leading technical discussions and resolutions.

Highest-signal resume keywords

Enterprise Networking ExpertiseAdvanced Routing KnowledgeSecurity Technology KnowledgeCloud Networking KnowledgeTechnical Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Layer 2/Layer 3 NetworkingBGPOSPFMPLSIPSecSD-WANLinuxRoot-Cause AnalysisNetwork Architecture ReviewTroubleshooting Methodologies

Soft Skills

Analytical SkillsProblem-Solving SkillsWritten CommunicationVerbal CommunicationCustomer-First Mindset

Tools & Technologies

Packet Capture AnalysisProtocol AnalyzersTelemetry PlatformsTraffic GeneratorsNetwork Monitoring Solutions

Certifications & Qualifications

CCNPCCIEJNCIPJNCIEAruba Certifications

Industry Keywords

Data Center NetworkingCampus NetworkingNetwork VirtualizationHigh AvailabilityTraffic Engineering

Tech Stack

Tools & technologies

CloudDNSLinux

About the role

Key responsibilities & impact

Serve as the senior technical resource for Critical Account Program customers
Provide senior-level technical leadership and case oversight
Identify suboptimal designs and misconfigurations and advise on corrective plans
Work with engineering escalation teams and customers remotely or onsite to troubleshoot issues and software or hardware defects
Deliver remote or onsite support for complex customer issues beyond standard support channels
Engage software engineering teams to address product defects and validate fixes
Build strong customer relationships and act as a trusted advisor
Build relationships across the internal organization to accelerate outcomes and build trust
Present technical findings, remediation plans, risk assessments, and status updates
Independently manage travel and customer engagements
Gather necessary information and lead technical discussions and resolution efforts
Support strategic initiatives and continuous improvement of HPE products, services, and solutions

Requirements

What you’ll need

Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
Typically 10–15+ years of experience
Deep understanding of one or more enterprise networking areas, including Layer 2/Layer 3, DNS, DHCP, VLANs, STP/RSTP/MSTP, VRRP/HSRP, NAC, and 802.1X
Advanced routing knowledge, including BGP, OSPF, IS-IS, route redistribution, policy-based routing, WAN architectures, and resiliency designs
Data center and campus networking knowledge, including Spine-Leaf, EVPN/VXLAN, MC-LAG, high availability, network virtualization, and fabric architectures
Security technology knowledge, including IPSec, SSL/TLS, PKI/Certificates, RADIUS, TACACS+, LDAP, network segmentation, NAC, and secure remote access
Service provider and large-scale networking knowledge, including MPLS, L2VPN/L3VPN, QoS, multicast, traffic engineering, and network performance optimization
Cloud and hybrid networking knowledge, including public cloud connectivity, SD-WAN, virtual networking, and cloud-based network services
Operating systems and troubleshooting tools knowledge, including Linux, packet capture analysis, protocol analyzers, telemetry platforms, traffic generators, engineering software, and network monitoring solutions
Deep root-cause analysis and ability to isolate hardware, software, interoperability, design, and configuration issues
Experience using, evaluating, and developing engineering tools, troubleshooting methodologies, and software platforms
Experience working directly with Engineering teams to investigate software defects, validate fixes, and drive customer resolution
Ability to review network architectures and configurations and identify operational risks, design weaknesses, misconfigurations, and improvement opportunities
Proven experience troubleshooting complex customer issues in production environments and driving resolution
Excellent analytical and problem-solving skills
Excellent written and verbal communication skills in English
Experience presenting technical findings, remediation plans, risk assessments, and status updates to technical and non-technical audiences
Ability to rapidly learn new technologies and develop expertise beyond primary specializations
Willingness to work in a cross-functional team involving TAC, Engineering, Product Management, Services, and Sales
Flexibility, adaptability, and a customer-first mindset
Willingness to travel up to 40%
Wireless networking experience, industry certifications such as CCNP/CCIE, JNCIP/JNCIE, or Aruba certifications are desirable but not required

Benefits

Comp & perks

Comprehensive benefits supporting physical, financial, and emotional wellbeing
Personal and professional development programs
Career growth opportunities
Flexible work arrangements to manage work and personal needs
Inclusive workplace
Disability-related reasonable accommodation during the application or interview process