Advanced Customer Engineer

Hewlett Packard Enterprise

. Serve as the senior technical resource for Critical Account Program customers .

Posted 11/9/2026full-timeBucharest • RomaniaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in enterprise networking, including advanced routing, security technologies, and troubleshooting methodologies. Proven ability to build strong customer relationships and present technical findings effectively to diverse audiences.

Highest-signal resume keywords

Enterprise Networking ExpertiseAdvanced Routing ExperienceSecurity Technologies KnowledgeTroubleshooting MethodologiesCustomer Engagement Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Layer 2/Layer 3 NetworkingBGP, OSPF, IS-IS RoutingData Center NetworkingNetwork VirtualizationPacket Capture AnalysisRoot-Cause AnalysisEngineering Tools DevelopmentNetwork Architecture ReviewCloud NetworkingTraffic Engineering

Soft Skills

Analytical SkillsProblem-Solving SkillsWritten Communication SkillsVerbal Communication SkillsFlexibility

Tools & Technologies

Telemetry PlatformsProtocol AnalyzersTraffic GeneratorsNetwork Monitoring SolutionsEngineering Software Tools

Certifications & Qualifications

CCNPCCIEJNCIPJNCIEAruba Certifications

Industry Keywords

MPLSL2VPNL3VPNQoSNetwork Performance OptimizationSD-WANHybrid NetworkingSecure Remote AccessNetwork SegmentationNAC

Tech Stack

Tools & technologies

CloudDNSLinux

About the role

Key responsibilities & impact

Serve as the senior technical resource for Critical Account Program customers
Provide senior-level technical leadership and case oversight
Identify sub-optimal designs and misconfigurations and advise on corrective plans
Work with engineering escalation teams and customers remotely or onsite to troubleshoot issues and software or hardware defects
Drive engagement with software engineering teams to address product defects
Deliver remote or onsite support for complex customer issues beyond standard support channels
Build strong customer relationships and act as a trusted advisor
Collaborate with the wider internal organization to accelerate outcomes and build trust
Present technical findings, remediation plans, risk assessments, and status updates
Independently manage travel and customer engagements
Support onsite troubleshooting and critical customer situations through approximately 10%–40% travel

Requirements

What you’ll need

Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
Typically 10–15+ years’ experience
Deep understanding of enterprise networking, including Layer 2/Layer 3, DNS, DHCP, VLANs, STP/RSTP/MSTP, VRRP/HSRP, NAC, and 802.1X
Advanced routing experience with BGP, OSPF, IS-IS, route redistribution, policy-based routing, WAN architectures, and network resiliency
Experience with data center and campus networking, Spine-Leaf, EVPN/VXLAN, MC-LAG, high availability, network virtualization, and fabric architectures
Knowledge of security technologies including IPSec, SSL/TLS, PKI/Certificates, RADIUS, TACACS+, LDAP, network segmentation, NAC, and secure remote access
Knowledge of service provider and large-scale networking, including MPLS, L2VPN/L3VPN, QoS, multicast, traffic engineering, and network performance optimization
Knowledge of cloud and hybrid networking, public cloud connectivity, SD-WAN, virtual networking, and cloud network services
Experience with Linux environments, packet capture analysis, protocol analyzers, telemetry platforms, traffic generators, engineering software tools, and network monitoring solutions
Ability to perform deep root-cause analysis and isolate hardware, software, interoperability, design, and configuration issues
Experience developing and using engineering tools, troubleshooting methodologies, and software platforms
Experience working with Engineering teams to investigate software defects, validate fixes, and drive customer resolution
Ability to review network architectures and configurations and identify risks, weaknesses, misconfigurations, and improvement opportunities
Proven experience troubleshooting complex production customer issues and driving resolution
Excellent analytical, problem-solving, written, and verbal communication skills
Excellent English communication skills; additional European languages are a plus
Experience presenting technical findings, remediation plans, risk assessments, and status updates to technical and non-technical audiences
Ability to rapidly learn new technologies and develop expertise beyond primary specializations
Must be willing to work in a cross-functional team involving TAC, Engineering, Product Management, Services, and Sales
Flexibility, adaptability, and customer-first mindset
Willingness to travel up to 40%
CCNP/CCIE, JNCIP/JNCIE, or Aruba certifications are highly desirable but not required

Benefits

Comp & perks

Comprehensive benefits supporting physical, financial, and emotional wellbeing
Personal and professional development programs
Flexible work arrangements to manage work and personal needs
Inclusive workplace and accommodation support for applicants with disabilities