Advanced Customer Engineer

Hewlett Packard Enterprise

. Provide senior-level technical leadership and case oversight for Critical Account Program customers .

Posted 11/9/2026full-timeBucharest • RomaniaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in enterprise networking, advanced routing, and troubleshooting complex customer issues. Proven ability to build strong customer relationships and collaborate effectively across teams while delivering technical leadership and oversight.

Highest-signal resume keywords

Enterprise Networking ExpertiseAdvanced Routing KnowledgeDeep Root-Cause Analysis SkillsTechnical Communication SkillsCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Layer 2/3 NetworkingBGPOSPFMPLSData Center NetworkingSecurity TechnologiesCloud NetworkingLinux EnvironmentsPacket Capture AnalysisTroubleshooting Methodologies

Soft Skills

Analytical SkillsProblem-Solving SkillsFlexibilityAdaptabilityCustomer-First Mindset

Tools & Technologies

Protocol AnalyzersTelemetry PlatformsTraffic GeneratorsNetwork Monitoring SolutionsEngineering Tools

Certifications & Qualifications

CCNPCCIEJNCIPJNCIEAruba Certifications

Industry Keywords

Network SegmentationSecure Remote AccessHigh AvailabilityVirtualizationSpine-Leaf Architecture

Tech Stack

Tools & technologies

CloudDNSLinux

About the role

Key responsibilities & impact

Provide senior-level technical leadership and case oversight for Critical Account Program customers
Act as the senior technical resource for strategic customers
Identify sub-optimal designs and misconfigurations and consult on corrective plans
Work with engineering escalation teams and customers remotely or onsite to troubleshoot issues and software or hardware defects
Drive engagement with software engineering teams to investigate product defects, validate fixes, and resolve customer issues
Deliver remote or onsite support for complex issues beyond standard support channels
Build strong customer relationships and act as a trusted advisor
Build relationships across the internal organization to accelerate outcomes and build trust
Collaborate with teammates and the broader services organization
Present technical findings, remediation plans, risk assessments, and status updates
Independently manage travel and customer engagements and prepare for technical discussions and resolution efforts
Support on-site troubleshooting and critical customer situations with approximately 10% to 40% travel

Requirements

What you’ll need

Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
Typically, 10-15+ years’ experience
Deep understanding of enterprise networking, including Layer 2/3, DNS, DHCP, VLANs, STP/RSTP/MSTP, VRRP/HSRP, NAC, and 802.1X
Advanced routing knowledge, including BGP, OSPF, IS-IS, route redistribution, policy-based routing, WAN architectures, and resiliency designs
Experience with data center and campus networking, Spine-Leaf, EVPN/VXLAN, MC-LAG, high availability, virtualization, and fabric architectures
Knowledge of security technologies including IPSec, SSL/TLS, PKI/Certificates, RADIUS, TACACS+, LDAP, network segmentation, NAC, and secure remote access
Knowledge of service provider and large-scale networking, including MPLS, L2VPN/L3VPN, QoS, multicast, traffic engineering, and performance optimization
Knowledge of cloud and hybrid networking, public cloud connectivity, SD-WAN, virtual networking, and cloud-based network services
Experience with Linux environments, packet capture analysis, protocol analyzers, telemetry platforms, traffic generators, engineering tools, and network monitoring solutions
Demonstrated deep root-cause analysis and issue isolation skills
Experience using, evaluating, and developing engineering tools, troubleshooting methodologies, and software platforms
Experience working directly with Engineering teams on software defects, fix validation, and customer resolution
Ability to review network architectures and configurations and identify risks, weaknesses, misconfigurations, and improvements
Proven experience troubleshooting complex production customer issues through resolution
Excellent analytical, problem-solving, written, and verbal communication skills
Excellent English communication skills
Experience presenting technical findings, remediation plans, risk assessments, and status updates to technical and non-technical audiences
Ability to rapidly learn new technologies and develop expertise beyond primary specializations
Willingness to work in a cross-functional team involving TAC, Engineering, Product Management, Services, and Sales
Flexibility, adaptability, and customer-first mindset
Willingness to travel up to 40%
Wireless networking experience is desired but not required
Industry certifications such as CCNP/CCIE, JNCIP/JNCIE, or Aruba certifications are highly desirable but not required

Benefits

Comp & perks

Hybrid work arrangement with an average of 2 days per week from an HPE office
Comprehensive benefits supporting physical, financial, and emotional wellbeing
Personal and professional development programs
Career growth opportunities across fields and divisions
Inclusive workplace culture
Flexibility to manage work and personal needs