Advanced Customer Engineer

Hewlett Packard Enterprise

. Act as the senior technical resource for Critical Account Program customers .

Posted 11/6/2026full-timeBucharest • RomaniaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in enterprise networking, including troubleshooting complex issues and providing technical leadership. Capable of building strong customer relationships while collaborating with cross-functional teams to drive resolutions and improvements.

Highest-signal resume keywords

Enterprise Networking ExpertiseRoot-Cause AnalysisTechnical LeadershipCustomer Relationship ManagementTroubleshooting Complex Issues

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Layer 2/Layer 3 NetworkingDNSDHCPVLANsBGPOSPFMPLSLinuxPacket CaptureNetwork Monitoring

Soft Skills

Analytical SkillsProblem-Solving SkillsWritten CommunicationVerbal CommunicationFlexibility

Tools & Technologies

Protocol AnalyzersTraffic GeneratorsEngineering ToolsTroubleshooting MethodologiesTelemetry

Certifications & Qualifications

CCNPCCIEJNCIPJNCIEAruba Certifications

Industry Keywords

Critical Account ProgramTechnical ResourceCustomer EngagementCross-Functional TeamWireless Networking

Tech Stack

Tools & technologies

DNSLinux

About the role

Key responsibilities & impact

Act as the senior technical resource for Critical Account Program customers
Identify sub-optimal designs and misconfigurations and consult on corrective plans
Work with engineering escalation teams and customers remotely or onsite to troubleshoot issues and software or hardware defects
Provide senior-level technical leadership and case oversight
Engage software engineering teams to address product defects
Deliver remote or onsite support for complex customer issues beyond standard support channels
Build strong customer relationships and serve as a trusted advisor
Build relationships across the internal organization to accelerate outcomes and build trust
Collaborate closely with teammates and the broader services organization
Independently manage travel and customer engagements
Gather necessary information and lead technical discussions and resolution efforts
Support on-site troubleshooting and critical customer situations

Requirements

What you’ll need

Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
Typically 10–15+ years’ experience
Deep understanding of one or more enterprise networking areas, including Layer 2/Layer 3, DNS, DHCP, VLANs, STP/RSTP/MSTP, VRRP/HSRP, NAC, 802.1X, BGP, OSPF, IS-IS, WAN, Spine-Leaf, EVPN/VXLAN, MC-LAG, IPSec, SSL/TLS, PKI/Certificates, RADIUS, TACACS+, LDAP, MPLS, L2VPN/L3VPN, QoS, multicast, SD-WAN, Linux, packet capture, protocol analyzers, telemetry, traffic generators, and network monitoring
Demonstrated deep root-cause analysis and ability to isolate hardware, software, interoperability, design, and configuration issues
Experience using, evaluating, and developing engineering tools, troubleshooting methodologies, and software platforms
Experience working directly with Engineering teams to investigate software defects, validate fixes, and drive customer resolution
Ability to review customer network architectures and configurations and identify risks, weaknesses, misconfigurations, and improvement opportunities
Proven history troubleshooting complex customer issues in production environments and driving them to resolution
Excellent analytical and problem-solving skills
Excellent written and verbal communication skills in English
Experience presenting technical findings, remediation plans, risk assessments, and status updates to technical and non-technical audiences
Ability to rapidly learn new technologies and develop expertise beyond primary specializations
Willingness to work as part of a cross-functional team involving TAC, Engineering, Product Management, Services, and Sales
Flexibility, adaptability, and customer-first mindset
Wireless networking experience is desired but not required
Industry certifications such as CCNP/CCIE, JNCIP/JNCIE, or Aruba certifications are highly desirable but not required
Willingness to travel up to 40%

Benefits

Comp & perks

Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing
Personal and professional development programs
Flexible work arrangements to manage work and personal needs
Inclusive workplace and equal employment opportunity
Disability accommodation during the application or interview process