Advanced Customer Engineer

Hewlett Packard Enterprise

. Support largest and most strategic customers through the Critical Account Program .

Posted 11/6/2026full-timeBucharest • RomaniaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in enterprise networking, including advanced routing, security networking, and cloud connectivity. Proven ability to troubleshoot complex issues, deliver technical leadership, and build strong customer relationships while effectively communicating technical findings to diverse audiences.

Highest-signal resume keywords

Enterprise Networking ExpertiseAdvanced Routing KnowledgeSecurity Networking KnowledgeCloud Networking KnowledgeTechnical Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Layer 2/Layer 3 NetworkingBGPOSPFIPSecMPLSSD-WANPacket Capture AnalysisRoot-Cause AnalysisNetwork Architecture ReviewTroubleshooting Methodologies

Soft Skills

Analytical SkillsProblem-Solving SkillsWritten CommunicationVerbal CommunicationCustomer-First Mindset

Tools & Technologies

Protocol AnalyzersTelemetry PlatformsTraffic GeneratorsNetwork Monitoring SolutionsEngineering Tools

Certifications & Qualifications

CCNPCCIEJNCIPJNCIEAruba Certifications

Industry Keywords

Data Center NetworkingCampus NetworkingNetwork Performance OptimizationHigh AvailabilityVirtualization

Tech Stack

Tools & technologies

CloudDNSLinux

About the role

Key responsibilities & impact

Support largest and most strategic customers through the Critical Account Program
Act as the senior technical resource and provide senior-level technical leadership and case oversight
Drive engagement with software engineering teams to address product defects
Deliver remote or on-site support for complex customer issues unresolved through standard support channels
Identify sub-optimal designs and misconfigurations and consult on corrective plans
Work with engineering escalation teams and customers to identify and troubleshoot issues, software defects, and hardware defects
Build strong customer relationships and serve as a trusted advisor
Build relationships across the internal organization to increase knowledge and achieve faster outcomes
Collaborate closely with teammates and the wider services organization
Independently manage travel and customer engagements, gather necessary information, and lead technical discussions and resolution efforts
Present technical findings, remediation plans, risk assessments, and status updates to technical and non-technical audiences

Requirements

What you’ll need

Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
Typically 10–15+ years of experience
Deep understanding of one or more enterprise networking areas, including Layer 2/Layer 3, DNS, DHCP, VLANs, STP/RSTP/MSTP, VRRP/HSRP, NAC, and 802.1X
Advanced routing knowledge including BGP, OSPF, IS-IS, route redistribution, policy-based routing, WAN architectures, and network resiliency
Data center and campus networking expertise including Spine-Leaf, EVPN/VXLAN, MC-LAG, high availability, virtualization, and fabric architectures
Security networking knowledge including IPSec, SSL/TLS, PKI/Certificates, RADIUS, TACACS+, LDAP, network segmentation, NAC, and secure remote access
Service provider and large-scale networking knowledge including MPLS, L2VPN/L3VPN, QoS, multicast, traffic engineering, and network performance optimization
Cloud and hybrid networking knowledge including public cloud connectivity, SD-WAN, virtual networking, and cloud-based network services
Linux, packet capture analysis, protocol analyzers, telemetry platforms, traffic generators, engineering tools, and network monitoring solutions
Deep root-cause analysis and ability to isolate hardware, software, interoperability, design, and configuration issues
Experience using, evaluating, and developing engineering tools, troubleshooting methodologies, and software platforms
Experience working with Engineering teams to investigate software defects, validate fixes, and drive customer resolution
Ability to review customer network architectures and configurations and identify risks, weaknesses, misconfigurations, and improvement opportunities
Proven experience troubleshooting complex customer issues in production environments and driving resolution
Excellent analytical and problem-solving skills
Excellent written and verbal communication skills in English
Experience presenting technical findings, remediation plans, risk assessments, and status updates to technical and non-technical audiences
Ability to rapidly learn new technologies and develop expertise beyond primary specializations
Willingness to work in a larger cross-functional team involving TAC, Engineering, Product Management, Services, and Sales
Flexibility, adaptability, and a customer-first mindset
Willingness to travel up to 40%
Wireless networking experience and industry certifications such as CCNP/CCIE, JNCIP/JNCIE, or Aruba certifications are desirable but not required

Benefits

Comp & perks

Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing
Personal and professional development programs
Career growth opportunities
Flexible work arrangements to manage work and personal needs
Inclusive workplace
Reasonable accommodation support during application or interview stages for applicants with disabilities