Advanced Customer Engineer

Hewlett Packard Enterprise

. Serve as the senior technical resource for Critical Account Program customers .

Posted 11/6/2026full-timeBucharest • RomaniaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in enterprise networking, advanced routing, and security technologies, with a strong ability to troubleshoot complex issues and provide senior-level technical leadership. Proven track record in building customer relationships and collaborating across teams to drive effective solutions.

Highest-signal resume keywords

Enterprise Networking KnowledgeAdvanced Routing ExpertiseSecurity Technology KnowledgeCloud Networking ProficiencyCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Layer 2/Layer 3 NetworkingBGPOSPFMPLSIPSecSD-WANLinux EnvironmentsRoot-Cause AnalysisNetwork Architecture ReviewTroubleshooting Methodologies

Soft Skills

Analytical SkillsProblem-Solving SkillsWritten CommunicationVerbal CommunicationFlexibility

Tools & Technologies

Packet Capture AnalysisProtocol AnalyzersTelemetry PlatformsTraffic GeneratorsNetwork Monitoring Solutions

Certifications & Qualifications

CCNPCCIEJNCIPJNCIEAruba Certifications

Industry Keywords

Data Center NetworkingCampus NetworkingNetwork VirtualizationHigh AvailabilityNetwork Performance Optimization

Tech Stack

Tools & technologies

CloudDNSLinux

About the role

Key responsibilities & impact

Serve as the senior technical resource for Critical Account Program customers
Identify sub-optimal designs and misconfigurations and consult on corrective plans
Work with engineering escalation teams and customers remotely or onsite to troubleshoot issues and software or hardware defects
Provide senior-level technical leadership and case oversight
Drive engagement with software engineering teams to address product defects
Deliver remote or onsite support for complex customer issues beyond standard support channels
Build strong customer relationships and act as a trusted advisor
Build relationships across the wider internal organization to accelerate outcomes and build trust
Collaborate closely with teammates and the broader services organization
Independently manage travel and customer engagements
Proactively gather information and lead technical discussions and resolution efforts
Support on-site troubleshooting and critical customer situations

Requirements

What you’ll need

Bachelor's degree in Mechanical, Electrical, or another Engineering discipline, Computer Science, or equivalent experience
Typically 10–15+ years of experience
Deep understanding of enterprise networking, including Layer 2/Layer 3, DNS, DHCP, VLANs, STP/RSTP/MSTP, VRRP/HSRP, network access control, and 802.1X
Advanced routing knowledge including BGP, OSPF, IS-IS, route redistribution, policy-based routing, WAN architectures, and network resiliency
Data center and campus networking knowledge including Spine-Leaf, EVPN/VXLAN, MC-LAG, high availability, network virtualization, and fabric architectures
Security technology knowledge including IPSec, SSL/TLS, PKI/Certificates, RADIUS, TACACS+, LDAP, network segmentation, NAC, and secure remote access
Service provider and large-scale networking knowledge including MPLS, L2VPN/L3VPN, QoS, multicast, traffic engineering, and network performance optimization
Cloud and hybrid networking knowledge including public cloud connectivity, SD-WAN, virtual networking, and cloud network services
Knowledge of Linux environments, packet capture analysis, protocol analyzers, telemetry platforms, traffic generators, engineering software tools, and network monitoring solutions
Demonstrated deep root-cause analysis and ability to isolate hardware, software, interoperability, design, and configuration issues
Experience using, evaluating, and developing engineering tools, troubleshooting methodologies, and software platforms
Experience working directly with Engineering teams to investigate software defects, validate fixes, and drive customer resolution
Ability to review customer network architectures and configurations and identify risks, design weaknesses, misconfigurations, and improvement opportunities
Proven history troubleshooting complex customer issues in production environments and driving issues to resolution
Excellent analytical and problem-solving skills
Excellent written and verbal communication skills in English
Experience presenting technical findings, remediation plans, risk assessments, and status updates to technical and non-technical audiences
Ability to rapidly learn new technologies and develop expertise beyond primary specializations
Must be willing to work as part of a cross-functional team involving TAC, Engineering, Product Management, Services, and Sales
Flexibility, adaptability, and customer-first mindset
Willingness to travel up to 40%
Wireless networking experience is desired but not required
Industry certifications such as CCNP/CCIE, JNCIP/JNCIE, or Aruba certifications are highly desirable but not required

Benefits

Comp & perks

Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing
Personal and professional development programs
Career development opportunities to become a knowledge expert or move to another division
Inclusive workplace
Flexible work and personal needs management
Accessibility accommodations during the application or interview process