Advanced Customer Engineer

Hewlett Packard Enterprise

. Serve as the senior technical resource for Critical Account Program customers .

Posted 11/6/2026full-timeBucharest • RomaniaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in enterprise networking, advanced routing, and security technologies, with a strong ability to troubleshoot complex issues and provide technical leadership. Proven track record in building customer relationships and collaborating across teams to drive resolutions and optimize network performance.

Highest-signal resume keywords

Enterprise Networking ExpertiseAdvanced Routing KnowledgeSecurity Technology KnowledgeCloud Networking KnowledgeTechnical Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Layer 2/Layer 3 NetworkingBGPOSPFIPSecMPLSSD-WANLinuxPacket Capture AnalysisRoot-Cause AnalysisNetwork Performance Optimization

Soft Skills

Analytical SkillsProblem-Solving SkillsCommunication SkillsCustomer-First MindsetFlexibility

Tools & Technologies

Network Monitoring SolutionsProtocol AnalyzersTelemetry PlatformsTraffic GeneratorsEngineering Software

Certifications & Qualifications

CCNPCCIEJNCIPJNCIEAruba Certifications

Industry Keywords

Data Center NetworkingCampus NetworkingNetwork Access ControlVirtual NetworkingHigh Availability

Tech Stack

Tools & technologies

CloudDNSLinux

About the role

Key responsibilities & impact

Serve as the senior technical resource for Critical Account Program customers
Provide senior-level technical leadership and case oversight
Identify sub-optimal designs and misconfigurations and consult on corrective plans
Work with engineering escalation teams and customers remotely or onsite to troubleshoot issues and software or hardware defects
Deliver remote or onsite support for complex customer issues beyond standard support channels
Engage software engineering teams to address product defects, validate fixes, and drive customer resolution
Build strong customer relationships and act as a trusted advisor
Build relationships across the internal organization to increase knowledge, accelerate outcomes, and build trust
Collaborate closely with teammates and the wider services organization
Independently manage travel and customer engagements
Gather necessary information and lead effective technical discussions and resolution efforts
Support on-site troubleshooting and critical customer situations
Travel approximately 10% to 40%, not exceeding 40%

Requirements

What you’ll need

Bachelor's degree in Mechanical, Electrical, or another Engineering discipline, Computer Science, or equivalent experience
Typically 10–15+ years of experience
Deep understanding of enterprise networking, including Layer 2/Layer 3, DNS, DHCP, VLANs, STP/RSTP/MSTP, VRRP/HSRP, network access control, and 802.1X
Advanced routing knowledge including BGP, OSPF, IS-IS, route redistribution, policy-based routing, WAN architectures, and resiliency designs
Data center and campus networking knowledge including Spine-Leaf, EVPN/VXLAN, MC-LAG, high availability, virtualization, and fabric architectures
Security technology knowledge including IPSec, SSL/TLS, PKI/Certificates, RADIUS, TACACS+, LDAP, network segmentation, NAC, and secure remote access
Service provider and large-scale networking knowledge including MPLS, L2VPN/L3VPN, QoS, multicast, traffic engineering, and network performance optimization
Cloud and hybrid networking knowledge including public cloud connectivity, SD-WAN, virtual networking, and cloud-based network services
Operating systems and troubleshooting tools knowledge including Linux, packet capture analysis, protocol analyzers, telemetry platforms, traffic generators, engineering software, and network monitoring solutions
Ability to perform deep root-cause analysis and isolate hardware, software, interoperability, design, and configuration issues
Experience using, evaluating, and developing engineering tools, troubleshooting methodologies, and software platforms
Experience working directly with Engineering teams to investigate software defects, validate fixes, and drive customer resolution
Ability to review customer network architectures and configurations and identify operational risks, design weaknesses, misconfigurations, and improvement opportunities
Proven history troubleshooting complex customer issues in production environments and driving them to resolution
Excellent analytical and problem-solving skills
Excellent written and verbal communication skills in English
Experience presenting technical findings, remediation plans, risk assessments, and status updates to technical and non-technical audiences
Ability to rapidly learn new technologies and develop expertise beyond primary specializations
Willingness to work as part of a cross-functional team involving TAC, Engineering, Product Management, Services, and Sales
Flexibility, adaptability, and a customer-first mindset
Additional European languages are a plus
Wireless networking experience is desired but not required
CCNP/CCIE, JNCIP/JNCIE, Aruba certifications, or equivalent experience are highly desirable but not required

Benefits

Comp & perks

Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing
Personal and professional development programs
Career development opportunities to become a knowledge expert or move to another division
Flexible work arrangements to manage work and personal needs
Inclusive workplace
Disability accommodations during the application or interview process