Advanced Customer Engineer

Hewlett Packard Enterprise

. Act as the senior technical resource for Critical Account Program customers .

Posted 11/6/2026full-timeBucharest • RomaniaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in enterprise networking, including troubleshooting complex issues and providing technical leadership. Capable of building strong customer relationships and collaborating effectively across teams to drive resolutions and improve network architectures.

Highest-signal resume keywords

Enterprise Networking ExpertiseRoot-Cause AnalysisTechnical LeadershipCustomer EngagementAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Layer 2/Layer 3 NetworkingDNSDHCPVLANsBGPOSPFMPLSNetwork MonitoringPacket CaptureCloud Networking

Soft Skills

Excellent Communication SkillsFlexibilityAdaptabilityCustomer-First Mindset

Tools & Technologies

Protocol AnalyzersTelemetryTraffic GeneratorsEngineering Tools

Certifications & Qualifications

CCNPCCIEJNCIPJNCIEAruba Certifications

Industry Keywords

Troubleshooting MethodologiesNetwork ArchitecturesOperational RisksDesign WeaknessesWireless Networking

Tech Stack

Tools & technologies

CloudDNSLinux

About the role

Key responsibilities & impact

Act as the senior technical resource for Critical Account Program customers
Identify sub-optimal designs and misconfigurations and consult on corrective plans
Work with engineering escalation teams and customers remotely or onsite to troubleshoot issues and software or hardware defects
Build strong customer relationships and become a trusted advisor
Build relationships across the internal organization to increase knowledge, accelerate outcomes, and build trust
Collaborate closely with teammates and the wider organization
Work with Engineering teams to investigate software defects, validate fixes, and drive customer resolution
Provide senior-level technical leadership and case oversight
Deliver remote or onsite support for complex customer issues beyond standard support channels
Travel approximately 10% to 40% for onsite troubleshooting and critical customer situations
Independently manage travel and customer engagements and lead effective technical discussions and resolution efforts

Requirements

What you’ll need

Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
Typically 10–15+ years of experience
Deep understanding of one or more enterprise networking areas, including Layer 2/Layer 3, DNS, DHCP, VLANs, STP/RSTP/MSTP, VRRP/HSRP, NAC, 802.1X, BGP, OSPF, IS-IS, WAN, EVPN/VXLAN, MC-LAG, IPSec, SSL/TLS, PKI/Certificates, RADIUS, TACACS+, LDAP, MPLS, L2VPN/L3VPN, QoS, multicast, SD-WAN, cloud networking, Linux, packet capture, protocol analyzers, telemetry, traffic generators, and network monitoring
Demonstrated deep root-cause analysis and ability to isolate hardware, software, interoperability, design, and configuration issues
Experience using, evaluating, and developing engineering tools, troubleshooting methodologies, and software platforms
Experience working directly with Engineering teams to investigate software defects, validate fixes, and drive customer resolution
Ability to review customer network architectures and configurations and identify operational risks, design weaknesses, misconfigurations, and improvement opportunities
Proven history troubleshooting complex customer issues in production environments and driving issues to resolution
Excellent analytical and problem-solving skills
Excellent written and verbal English communication skills
Experience presenting technical findings, remediation plans, risk assessments, and status updates to technical and non-technical audiences
Ability to rapidly learn new technologies and develop expertise beyond primary specializations
Willingness to work as part of a cross-functional team involving TAC, Engineering, Product Management, Services, and Sales
Flexibility, adaptability, and customer-first mindset
Additional European languages are a plus
Wireless networking experience is desired but not required
CCNP/CCIE, JNCIP/JNCIE, Aruba certifications, or equivalent experience are highly desirable but not required

Benefits

Comp & perks

Comprehensive benefits supporting physical, financial, and emotional wellbeing
Personal and professional development programs
Career development opportunities to become a knowledge expert or move to another division
Flexible work arrangements to manage work and personal needs
Inclusive workplace and equal employment opportunity