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AMS Resource Manager
Hewlett Packard Enterprise. Lead end-to-end resource planning and workforce strategy across global delivery teams .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in resource management and workforce planning, with a strong focus on capacity planning, utilization optimization, and strategic decision-making. Proficient in utilizing tools like OpenAir, Tableau, and Advanced Excel to drive data accuracy and reporting insights.
Highest-signal resume keywords
Resource ManagementWorkforce PlanningOpenAirTableauAdvanced Excel
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Resource PlanningCapacity PlanningData AnalysisForecastingUtilization OptimizationRisk IdentificationSkill Gap AnalysisKPI ManagementProcess ImprovementProfessional Services Operations
Soft Skills
LeadershipStrategic ThinkingDecision-MakingCommunicationOrganizational Skills
Tools & Technologies
OpenAirTableauAdvanced ExcelPSA Tools
Industry Keywords
Global Delivery ModelsWorkforce StrategyResource Management PoliciesSuccession PlanningCross-Functional Collaboration
Tech Stack
Tools & technologiesTableauVBA
About the role
Key responsibilities & impact- Lead end-to-end resource planning and workforce strategy across global delivery teams
- Develop long-term and short-term resource plans across global delivery functions
- Partner with Delivery Leaders to understand demand pipelines, skill requirements, and project priorities
- Build workforce forecasts based on business growth, attrition trends, and customer demands
- Identify resource risks, capacity constraints, and skill gaps, and develop mitigation strategies
- Oversee resource assignments for high-priority initiatives and service engagements
- Balance workloads across regions and functional teams to optimize utilization
- Govern staffing workflows and enforce resource management policies and best practices
- Drive capacity planning for onshore/offshore teams, including shift and coverage models
- Maintain an enterprise-level skills inventory and competency matrix
- Align training, upskilling, and hiring needs with business demand
- Support succession planning and location strategy
- Lead portfolio-level reporting using OpenAir, Tableau, and Advanced Excel
- Present utilization, capacity, and resourcing insights to senior leadership and executive forums
- Own KPIs related to utilization, billability, forecast accuracy, and resourcing efficiency
- Promote data accuracy, standardization, and continuous improvement across reporting processes
- Advise senior delivery leaders and provide recommendations
- Facilitate cross-functional collaboration among global teams
- Communicate resource decisions to stakeholders
- Mentor and guide Resource Planners/Coordinators
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Operations, Information Technology, or related field
- 7–12 years of experience in Resource Management, Workforce Planning, PMO, or Global Operations, including leadership responsibilities
- Experience in a global services or consulting organization highly preferred
- Strong expertise in OpenAir, Tableau, and Advanced Excel, including automation, pivot modeling, and VBA/macros preferred
- Solid understanding of global delivery models, resource planning workflows, and professional services operations
- Experience implementing or managing PSA/resource management tools is a plus
- Excellent English communication skills, written and spoken
- Strong analytical, strategic thinking, and decision-making capabilities
- Ability to manage complexity and operate in a fast-paced, multi-region environment
- High attention to detail with strong organizational and leadership skills
Benefits
Comp & perks- Extensive benefits
- Competitive salary
- Flexible work-life balance
- Career growth opportunities
- Health and wellbeing benefits supporting physical, financial, and emotional wellbeing
- Personal and professional development programs
- Inclusive workplace
- Reasonable accommodation during the application or interview process for applicants with disabilities