AMS Resource Manager

Hewlett Packard Enterprise

. Lead end-to-end resource planning and workforce strategy across global delivery teams .

Posted 11/4/2026full-timeTlaquepaque • MexicoSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in resource management and workforce planning, with a strong focus on capacity planning, utilization optimization, and strategic decision-making. Proficient in leveraging tools like OpenAir, Tableau, and Advanced Excel to drive data accuracy and reporting insights.

Highest-signal resume keywords

Resource ManagementWorkforce PlanningOpenAirTableauAdvanced Excel

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Resource PlanningCapacity PlanningData AnalysisForecastingUtilization OptimizationKPI ManagementVBAAutomationProfessional Services OperationsSuccession Planning

Soft Skills

LeadershipStrategic ThinkingDecision-MakingCommunicationOrganizational Skills

Tools & Technologies

OpenAirTableauAdvanced ExcelPSA Tools

Industry Keywords

Global Delivery ModelsWorkforce StrategyResource Management PoliciesService EngagementsCross-Functional Collaboration

Tech Stack

Tools & technologies

TableauVBA

About the role

Key responsibilities & impact

Lead end-to-end resource planning and workforce strategy across global delivery teams
Develop long-term and short-term resource plans across global delivery functions
Partner with Delivery Leaders to understand demand pipelines, skill requirements, and project priorities
Build workforce forecasts based on business growth, attrition trends, and customer demands
Identify resource risks, capacity constraints, and skill gaps, and develop mitigation strategies
Oversee resource assignments for high-priority initiatives and service engagements
Balance workloads across regions and functional teams to optimize utilization
Govern staffing workflows and enforce resource management policies and best practices
Drive capacity planning for onshore/offshore teams, including shift and coverage models
Maintain an enterprise-level skills inventory and competency matrix
Align training, upskilling, and hiring needs with demand
Support succession planning and location strategy
Lead portfolio-level reporting using OpenAir, Tableau, and Advanced Excel
Present utilization, capacity, and resourcing insights to senior leadership and executive forums
Own KPIs related to utilization, billability, forecast accuracy, and resourcing efficiency
Promote data accuracy, standardization, and continuous improvement across reporting processes
Advise senior delivery leaders and facilitate cross-functional collaboration among global teams
Communicate resource decisions to stakeholders
Mentor and guide Resource Planners/Coordinators

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Operations, Information Technology, or related field
7–12 years of experience in Resource Management, Workforce Planning, PMO, or Global Operations, including leadership responsibilities
Experience in a global services or consulting organization highly preferred
Strong expertise in OpenAir, Tableau, and Advanced Excel, including automation and pivot modeling; VBA/macros preferred
Solid understanding of global delivery models, resource planning workflows, and professional services operations
Experience implementing or managing PSA/resource management tools is a plus
Excellent English communication skills, written and spoken
Strong analytical, strategic thinking, and decision-making capabilities
Ability to manage complexity and operate in a fast-paced, multi-region environment
High attention to detail with strong organizational and leadership skills

Benefits

Comp & perks

Extensive benefits
Competitive salary
Shared values and purpose
Equal opportunities
Flexible work-life balance
Career growth programs
Health and wellbeing benefits supporting physical, financial, and emotional wellbeing
Personal and professional development programs
Inclusive workplace
Accessibility accommodations during the application or interview process