Critical Account Engineer

Hewlett Packard Enterprise

. Serve as the senior technical resource for Critical Account Program customers .

Posted 10/27/2026full-timeHouston • Texas • United StatesSeniorLead💰 $123,500 - $285,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in enterprise networking and 802.11 wireless solutions, with a strong focus on design, implementation, and troubleshooting. Proven ability to build customer relationships and collaborate effectively within teams to achieve optimal outcomes.

Highest-signal resume keywords

Enterprise Networking Expertise802.11 Wireless Solutions KnowledgeTroubleshooting SkillsAnalytical Problem-SolvingExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

802.11b Protocol802.11g Protocol802.11a Protocol802.11n Protocol802.11ac Protocol802.11ax ProtocolIPSecSSL/TLSPublic Key InfrastructureNetwork Design

Soft Skills

Analytical SkillsProblem-SolvingFlexibilityAdaptabilityPositive Attitude

Tools & Technologies

Engineering Design ToolsSoftware PackagesDNSDHCPRADIUSLDAP DirectoriesSpanning TreeIGRP Routing ProtocolsEGRP Routing ProtocolsVirtualization Technologies

Industry Keywords

Critical Account ProgramCustomer Configuration ReviewsWAN DesignData Center DesignSpine/Leaf Topologies

Tech Stack

Tools & technologies

DNS

About the role

Key responsibilities & impact

Serve as the senior technical resource for Critical Account Program customers
Identify sub-optimal designs and/or misconfigurations and consult on corrective plans
Work with engineering escalation teams and customers, remotely or onsite, to identify and troubleshoot issues and software or hardware defects
Build strong customer relationships and become a trusted advisor
Build relationships across the wider internal organization to increase knowledge, achieve faster outcomes, and build trust
Collaborate with teammates and the broader team
Travel as required, not exceeding 40%

Requirements

What you’ll need

Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
Typically 10-15+ years’ experience
Deep understanding of enterprise networking and 802.11 wireless solutions, including design, implementation, and troubleshooting
Knowledge of 802.11b, 802.11g, 802.11a, 802.11n, 802.11ac, and 802.11ax protocols
Knowledge of IPSec, SSL/TLS, Public Key Infrastructure/Certificates, 802.1X, RADIUS, and LDAP directories
Knowledge of modern enterprise network design, implementation, and troubleshooting, including DNS, DHCP, spanning tree, network access control, IGRP routing protocols, IPSec, and/or SSL VPN
Knowledge of WAN/Data Center design, IGRP and EGRP routing protocols, Spine/Leaf topologies, and virtualization technologies
Experience using, evaluating, and developing engineering design tools and software packages
Excellent analytical and problem-solving skills
Experience conducting customer configuration reviews and identifying issues
Strong history of troubleshooting with customers
Ability to acquire additional skillsets outside of comfort zone
Excellent written and verbal communication skills; mastery in English and local language
Willingness to work as part of a larger team
Flexibility, adaptability, and positive attitude
Vendor and/or industry certifications are a plus but not required
Must be close to a major airport

Benefits

Comp & perks

Comprehensive benefits suite supporting physical, financial, and emotional wellbeing
Personal and professional development programs
Flexible work and personal needs management
Inclusive and accessible workplace
Employee benefits offered in the US