Critical Account Engineer

Hewlett Packard Enterprise

. Act as the senior technical resource for Critical Account Program customers .

Posted 10/27/2026full-timeHouston • Texas • United StatesSeniorLead💰 $123,500 - $285,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in enterprise networking and 802.11 wireless solutions, with a strong ability to troubleshoot and consult on design and configuration issues. Proven track record of building customer relationships and collaborating effectively within teams.

Highest-signal resume keywords

Enterprise Networking Expertise802.11 Wireless Solutions KnowledgeTroubleshooting SkillsEngineering Design Tools ExperienceExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

802.11b802.11g802.11a802.11n802.11ac802.11axIPSecSSL/TLSPublic Key InfrastructureRADIUS

Soft Skills

Analytical SkillsProblem-Solving SkillsFlexibilityAdaptabilityPositive Attitude

Tools & Technologies

Engineering Design ToolsSoftware PackagesDNSDHCPSpanning Tree

Industry Keywords

WAN DesignData Center DesignSpine/Leaf TopologiesVirtualization TechnologiesNetwork Access Control

Tech Stack

Tools & technologies

DNS

About the role

Key responsibilities & impact

Act as the senior technical resource for Critical Account Program customers
Identify sub-optimal designs and/or misconfigurations and consult on corrective plans
Work with engineering escalation teams and customers, remotely or onsite, to identify and troubleshoot issues and software or hardware defects
Build strong customer relationships and become a trusted advisor
Build relationships across the wider internal organization to increase knowledge, achieve faster outcomes, and build trust
Collaborate with teammates and the wider team
Conduct reviews of customer configurations and quickly identify issues
Use, evaluate, and develop appropriate engineering design tools and software packages
Travel based on time of year, software release cycles, and new hardware releases, not exceeding 40%

Requirements

What you’ll need

Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
Typically, 10-15+ years’ experience
Deep understanding of enterprise networking and 802.11 wireless solutions, including design, implementation, and troubleshooting
Knowledge of 802.11b, 802.11g, 802.11a, 802.11n, 802.11ac, and 802.11ax protocols
Knowledge of IPSec, SSL/TLS, Public Key Infrastructure/Certificates, 802.1X, RADIUS, and LDAP directories
Knowledge of DNS, DHCP, spanning tree, network access control, IGRP routing protocols, and remote access technologies including IPSec and/or SSL VPN
Knowledge of WAN/Data Center Design, IGRP and EGRP Routing Protocols, Spine/Leaf topologies, and virtualization technologies
Experience using, evaluating, and developing engineering design tools and software packages
Excellent analytical and problem-solving skills
Strong history of troubleshooting with customers
Ability to pick up additional skillsets outside of comfort zone
Excellent written and verbal communication skills; mastery in English and local language
Willingness to work as part of a larger team
Flexibility, adaptability, and a positive attitude
Vendor and/or industry certifications are a plus but not required
Willingness to travel, with travel not exceeding 40%
Must be close to a major airport

Benefits

Comp & perks

Comprehensive benefits supporting physical, financial, and emotional wellbeing
Personal and professional development programs
Career development opportunities
Flexible work and personal needs management
Inclusive and accessible workplace
Employee benefits offered in the US