Customer Success Manager

Hewlett Packard Enterprise

. Act as a designated advocate within HPE Networking for post-sale accounts .

Posted 9/25/2026full-timeHerndon • Virginia • United StatesSeniorLead💰 $119,500 - $275,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing post-sale customer support for complex IP-based networks, with a strong focus on communication, leadership, and cross-functional collaboration. Proficient in conducting performance reviews, trend analysis, and problem resolution across multiple organizations.

Highest-signal resume keywords

IP-Based Network SupportInternet FirewallsMPLS VPNsOSPFBGP

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network ManagementTechnical Support CoordinationCase Progress MonitoringRoot Cause AnalysisSoftware Upgrade Guidance

Soft Skills

Strong Communication SkillsInterpersonal SkillsLeadership Skills

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Post-Sale SupportCustomer AdvocacyEscalation ManagementPerformance ReviewsOperations Reviews

Tech Stack

Tools & technologies

Firewalls

About the role

Key responsibilities & impact

Act as a designated advocate within HPE Networking for post-sale accounts
Coordinate technical and non-technical support requirements as a matrix manager
Work with customers and multiple HPE organizations to implement customer support effectively
Manage critical customer issues, prioritize escalations, and lead resolution efforts
Lead regular conference calls covering open cases and customer network plans
Conduct quarterly performance and progress reviews
Monitor, manage, and audit case progress
Prepare and deliver weekly or bi-weekly case and RMA status reviews
Conduct periodic operations reviews with account teams
Prepare and deliver postmortems and root cause analyses
Perform trend analysis and drive problem resolution across organizations
Provide software upgrade guidance and release schedule information
Manage non-technical escalations
Conduct Juniper customer support process training and review sessions
Document and maintain customer information and educate internal resources
Coordinate support efforts among multiple organizations

Requirements

What you’ll need

Bachelor's degree or equivalent work experience
7+ years of experience supporting large, complex, IP-based networks
Good technical understanding of Internet firewalls, MPLS VPNs, OSPF, BGP, and network management
Strong communication, interpersonal, and leadership skills
Demonstrated high-level achievement in cross-functional organizations
Occasional regional travel

Benefits

Comp & perks

Comprehensive suite of health and wellbeing benefits supporting physical, financial, and emotional wellbeing
Personal and professional development programs
Flexible work arrangements to manage work and personal needs
Inclusive workplace culture
Workplace accommodation support for applicants with disabilities