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Customer Success TAC Team
Hewlett Packard Enterprise. Triage and resolve customer support escalations from multiple inbound channels .
Posted 9/22/2026full-timeSunnyvale • California • United StatesSeniorLead💰 $135,500 - $275,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Layer 2 and Layer 3 networking, with a strong understanding of 802.11 Wi-Fi standards. Capable of analyzing customer issues, driving solutions, and maintaining high-quality customer support.
Highest-signal resume keywords
Layer 2 NetworkingLayer 3 Networking802.11 Wi-Fi StandardsCustomer Support Escalation ManagementHPE Router & Switch Certifications
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network Testbed MaintenanceLog AnalysisRoot Cause AnalysisBug TicketingCustomer Issue Reproduction
Soft Skills
Effective CommunicationProblem-SolvingCollaborationQuestioning Skills
Certifications & Qualifications
HPE Router & Switch Certifications
Industry Keywords
Enterprise Wireless NetworksWired NetworksCustomer ExperienceResponse QualityTimeliness
About the role
Key responsibilities & impact- Triage and resolve customer support escalations from multiple inbound channels
- Meet or exceed customer expectations for response quality, timeliness, and overall customer experience
- Build and maintain Layer 2/3 network testbeds
- Understand features and reproduce customer issues
- File tickets for bugs found
- Analyze logs and pinpoint root causes
- Work with developers and drive solutions
- Participate in relevant meetings and discussions and provide status reports
- Ask good questions
- Become a subject matter expert in enterprise wireless and wired networks
Requirements
What you’ll need- In-depth knowledge of Layer 2 and Layer 3 networking
- In-depth knowledge of 802.11 Wi-Fi standards
- 8+ years of experience
- BA/BS/MS in EECS or related subject area
- HPE Router & Switch Certifications is a plus
Benefits
Comp & perks- Comprehensive benefits supporting physical, financial, and emotional wellbeing
- Personal and professional development programs
- Flexible work arrangements to manage work and personal needs
- Inclusive workplace
- US employee benefits information provided