District Service Manager, HPC/AI

Hewlett Packard Enterprise

. Work closely with Site Team Leads to plan, direct, and monitor operational and tactical activities of technical on-site teams .

Posted 10/16/2026full-timeRemote • United StatesMid-LevelSenior💰 $115,000 - $251,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong managerial abilities and experience in customer support within a technical environment, effectively leading and developing teams while managing operational metrics and customer relationships.

Highest-signal resume keywords

Team LeadershipCustomer Relationship ManagementProcess ImprovementService Level Agreement ManagementPerformance Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational PlanningTechnical Issue ResolutionKey Performance Indicator ManagementRisk IdentificationBudget Assessment

Soft Skills

AdaptabilityConstructive Feedback ReceptionCommunication SkillsCoachingCollaboration

Certifications & Qualifications

Bachelor's Degree Preferred

Industry Keywords

Customer SupportTechnical EnvironmentField Team ManagementService ContractsRemote Work

About the role

Key responsibilities & impact

Work closely with Site Team Leads to plan, direct, and monitor operational and tactical activities of technical on-site teams
Manage and coordinate customer escalations and technical, process, or materials issues encountered by field teams
Provide guidance on process improvements and recommend changes aligned with business tactics and strategy
Understand service contracts and associated terms and conditions
Identify, report, and close risks to Service Level Agreements and customer satisfaction
Manage site and business metrics and Key Performance Indicators
Provide routine status updates to the Services Geo Lead (Director)
Establish and manage customer relationships
Maintain collaborative relationships with sales account teams and stakeholders
Regularly visit field team and customer sites
Integrate technical knowledge and business understanding to create customer solutions
Direct site team personnel across multiple field sites, typically 1–6 sites and 10–25 people including site leads
Recruit and support development of direct staff
Coach and lead assigned technical staff
Manage one-on-one feedback, annual performance reviews, payroll, time-off approvals, and promotion nomination packages
Assess current and 6–12-month headcount needs based on site revenue and budget
Onboard new team members on HPE IT, payroll, benefits, and leave processes

Requirements

What you’ll need

Bachelor's degree preferred or equivalent experience
Five to ten years of related experience in customer support in a technical environment
Proven managerial abilities
3–10 years of small to medium team (3–25 people) team lead experience as HPC Field Team Lead or similar
Experience in a dynamic environment and adaptability to change
Receptive to constructive feedback
Ability to build 360-degree relationships and communicate with peers, junior staff, leaders, and customers
Approximately 35% travel
Ability to work from home as a designated Remote/Teleworker

Benefits

Comp & perks

Comprehensive health and wellbeing benefits supporting physical, financial, and emotional wellbeing
Personal and professional development programs
Flexible work and personal needs management
Remote/teleworker work arrangement
Paid time off and leave support referenced through employee benefits
Payroll and benefits support