Engineering Resolution Team Engineer – Compute Hardware

Hewlett Packard Enterprise

. Resolve complex technical customer issues across HPE Compute and Storage technologies .

Posted 10/27/2026full-timeSpring • Texas • United StatesMid-LevelSenior💰 $84,400 - $194,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in HPE Compute Hardware and physical hardware debugging, with strong capabilities in analyzing complex technical issues and developing effective resolutions. Proven ability to lead and mentor teams while maintaining clear communication with customers and stakeholders.

Highest-signal resume keywords

HPE Compute Hardware ExpertisePhysical Hardware DebuggingKnowledge of PCIe, SAS, SATA, NVMe, and I2CExcellent Written and Verbal Communication SkillsAbility to Resolve Technical Escalations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HPE ProLiantHPE SynergyX86 ArchitecturePower Systems KnowledgeTechnical Issue ResolutionData AnalysisTroubleshooting Tools DevelopmentAction Plan DevelopmentCustomer Resolution SkillsTechnical Escalation Management

Soft Skills

Team PlayerAbility to Motivate OthersAbility to Work Under PressurePrioritization and Task ManagementMentoring Skills

Tools & Technologies

OneTeam Collaboration SlackProactive Notification SystemsCustomer Communication ToolsIssue Backlog Management Tools

Industry Keywords

Technical Customer SupportHardware Fault ResolutionProcess ImprovementProduct Quality IssuesService Level Agreements

About the role

Key responsibilities & impact

Resolve complex technical customer issues across HPE Compute and Storage technologies
Provide engineering support across HPE’s server portfolio, including HPE ProLiant and Synergy
Triage, debug, and resolve customer hardware issues
Provide technical support and leadership for hardware faults, business systems, and application problems
Develop and deliver training, leadership materials, and troubleshooting tools
Analyze complex situations and data to recommend solutions
Resolve technical issues from internal and external contacts and proactive notification systems
Respond to service, product, technical, customer-relations, feature, specification, and repair questions
Provide input and guidance on process improvements
Clearly explain recommendations and resolutions to clients
Influence supportability decisions and help resolve product quality issues
Resolve elevated and escalated cases within operating level agreements
Develop customer communications and customer advisories
Manage issue backlog and balance workload with teammates
Drive resolution of defects, enhancements, and product improvement recommendations
Lead class problem identification, data analysis, and timely solutions
Develop and maintain troubleshooting tools
Analyze incoming issues and develop knowledge and training to improve partner skills
Participate actively in OneTeam Collaboration Slack channels
Mentor RTCC partners and lead within Tier-less teams
Track time spent on case resolution and proactive work
Collaborate with ERT/ESS management, engineers, product development, technical escalation engineers, field engineers, customers, third parties, and OEMs

Requirements

What you’ll need

Engineer III (Specialist) role requiring recognized expertise in HPE Compute Hardware
Knowledge of x86 architecture and ability to quickly learn other architectures
Physical hardware debugging skills
Knowledge of power systems
Knowledge of PCIe, SAS, SATA, NVMe, and I2C
Excellent written and verbal communication skills across multiple technical levels
Strong written and verbal communication skills in English
Ability to motivate and support other engineers
Ability to prioritize and manage multiple reactive and proactive tasks
Skilled in developing clear action plans for customer resolution
Ability to effectively resolve technical escalations
Proven track record of leading other technical personnel
Ability to work directly with customers
Ability to work under pressure and manage complex assignments
Willingness to occasionally perform standby/after-hours work
Must be a team player

Benefits

Comp & perks

Comprehensive benefits supporting physical, financial, and emotional wellbeing
Personal and professional development programs
Inclusive workplace culture
US employee benefits information provided
Variable incentives may also be offered