Engineering Resolution Team Engineer – Compute Hardware

Hewlett Packard Enterprise

. Resolve complex technical customer issues across HPE Compute and Storage technologies .

Posted 10/26/2026full-timeSpring • Texas • United StatesMid-LevelSenior💰 $84,400 - $194,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in resolving complex technical issues related to HPE Compute and Storage technologies, with strong capabilities in hardware debugging, customer communication, and leadership in technical environments. Proficient in developing training materials and troubleshooting tools to enhance team performance and customer satisfaction.

Highest-signal resume keywords

HPE Compute TechnologiesHardware DebuggingX86 Architecture KnowledgeTechnical Communication SkillsLeadership in Technical Support

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

HPE ProLiantHPE SynergyPower Systems KnowledgePCIeSASSATANVMeI2CProblem AnalysisTroubleshooting Tools Development

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationAbility to Motivate EngineersTeam CollaborationAbility to Work Under Pressure

Tools & Technologies

Customer AdvisoriesOneTeam Collaboration Slack

Industry Keywords

Technical SupportCustomer RelationsOperating Level AgreementsProcess ImprovementsTechnical Escalations

About the role

Key responsibilities & impact

Resolve complex technical customer issues across HPE Compute and Storage technologies
Provide engineering support across HPE server hardware, including HPE ProLiant and Synergy
Triage, debug, and resolve customer hardware issues
Provide technical support and leadership to customers, onsite engineers, and Authorized Service Providers
Develop and deliver training, leadership materials, and troubleshooting tools
Analyze complex problems and develop recommended solutions
Resolve technical issues from internal and external contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions regarding products, parts, and options
Provide input and guidance for process improvements
Clearly explain recommendations and resolutions to clients
Influence supportability decisions and resolve product quality issues with business units
Resolve elevated or escalated cases within Operating Level Agreements
Develop customer communications, including Customer Advisories
Manage issue backlogs and balance workload with teammates
Drive resolution of defects, enhancements, and product improvement recommendations
Lead Class Problem identification, data analysis, and timely solutions
Develop and maintain troubleshooting tools
Analyze incoming issues and develop knowledge and training to improve partner skills
Participate actively in OneTeam Collaboration Slack channels
Mentor RTCC partners and provide leadership within Tier-less teams
Track time spent on case resolution and proactive work
Collaborate with ERT/ESS management, engineers, product development, technical escalation engineers, field engineers, customers, third parties, and OEMs

Requirements

What you’ll need

Engineer III (Specialist) in compute hardware engineering resolution
Knowledge of x86 architecture and ability to quickly learn other architectures
Physical hardware debugging skills
Knowledge of power systems
Knowledge of PCIe, SAS, SATA, NVMe, and I2C
Excellent written and verbal communication skills across multiple technical levels
Strong written and verbal communication skills in English
Ability to motivate and support other engineers
Ability to prioritize and manage multiple reactive and proactive tasks
Skilled in developing clear action plans for customer resolution
Ability to effectively resolve technical escalations
Strong leadership skills with a proven track record of leading technical personnel
Ability to work directly with customers
Ability to work well under pressure and as part of a team
Passion for hardware technologies and hands-on troubleshooting
Willingness to take on new challenges
Occasional standby/after-hours work

Benefits

Comp & perks

Comprehensive benefits supporting physical, financial, and emotional wellbeing
Health and wellbeing benefits
Personal and professional development programs
Flexible work arrangements to manage work and personal needs
Employee benefits information provided for US employees