Engineering Resolution Team Engineer – Compute Hardware

Hewlett Packard Enterprise

. Resolve complex technical customer issues across HPE Compute and Storage technologies .

Posted 10/27/2026full-timeSpring • Texas • United StatesMid-LevelSenior💰 $84,400 - $194,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in resolving complex technical issues related to HPE Compute and Storage technologies, with a strong focus on customer communication and collaboration. Proven ability to lead technical teams, develop training materials, and implement process improvements for enhanced supportability.

Highest-signal resume keywords

HPE Compute TechnologiesPhysical Hardware DebuggingX86 Architecture KnowledgeExcellent Communication SkillsTechnical Escalation Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HPE ProLiantHPE SynergyPower Systems KnowledgePCIeSASSATANVMeI2CProblem AnalysisTroubleshooting Tools Development

Soft Skills

Team PlayerMotivational SupportTime ManagementPressure ManagementClear Action Planning

Tools & Technologies

OneTeam Collaboration Slack

Industry Keywords

Technical SupportCustomer RelationsService Level AgreementsProcess ImprovementsEscalation Management

About the role

Key responsibilities & impact

Resolve complex technical customer issues across HPE Compute and Storage technologies
Provide engineering support across HPE’s server portfolio, including HPE ProLiant and Synergy
Triage, debug, and resolve customer hardware issues
Provide technical support and leadership for hardware faults, business systems, and application problems
Support customers, onsite engineers, and Authorized Service Providers remotely
Develop and deliver training, leadership materials, and troubleshooting tools
Analyze complex problems and develop recommended solutions
Resolve technical issues from internal and external contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions regarding features, specifications, repairs, products, parts, and options
Provide input and guidance for process improvements
Clearly explain recommendations and resolutions to clients
Influence supportability decisions and resolve product quality issues with business units
Resolve elevated and escalated cases within operating-level agreements
Develop customer communications and customer advisories
Manage issue backlog and balance workload with teammates
Drive resolution of defects, enhancements, and product improvements
Lead class-problem identification, data analysis, and timely solutions
Develop and maintain troubleshooting tools
Develop knowledge and training to improve partner skills and reduce inappropriate escalations
Participate actively in OneTeam Collaboration Slack channels
Mentor RTCC partners
Lead within Tier-less teams through training, whitepapers, and tools
Track time spent on case resolution and proactive work
Collaborate with ERT/ESS management, engineers, product development, escalation engineers, field engineers, customers, third-party component providers, and OEMs

Requirements

What you’ll need

Engineer III (Specialist) role requiring recognized expertise in compute hardware component areas
Knowledge of x86 architecture and ability to quickly learn other architectures
Physical hardware debugging skills
Knowledge of power systems
Knowledge of PCIe, SAS, SATA, NVMe, and I2C
Excellent written and verbal communication skills in English
Ability to communicate directly with customers across multiple technical levels
Ability to motivate and support other engineers
Ability to prioritize and manage multiple reactive and proactive tasks
Skill in developing clear action plans for customer resolution
Ability to effectively resolve technical escalations
Proven track record of leading other technical personnel
Ability to work under pressure and manage complex assignments
Willingness to occasionally perform standby/after-hours work
Must be a team player

Benefits

Comp & perks

Comprehensive benefits supporting physical, financial, and emotional wellbeing
Personal and professional development programs
Flexible work arrangements to manage work and personal needs
Inclusive and accessible workplace
US employee benefits information provided by HPE