Enterprise Support Engineer – Morpheus VM Essentials

Hewlett Packard Enterprise

. Provide technical support for HPE VM Essentials and Morpheus Enterprise customer deployments across on-premises, hybrid, and cloud environments .

Posted 9/18/2026full-timeColorado Springs • Colorado • United StatesSeniorLead💰 $105,500 - $243,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in virtualization, cloud management, and enterprise support, with a strong focus on troubleshooting complex issues and providing architectural guidance. Proven ability to lead technical escalations and mentor engineers while influencing product quality and design.

Highest-signal resume keywords

Virtualization ExpertiseCloud ManagementTechnical Escalation LeadershipRoot Cause AnalysisArchitectural Guidance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hypervisor InternalsOrchestration PlatformsLarge-Scale Datacenter DesignTroubleshootingAutomation Development

Soft Skills

Excellent Communication SkillsConflict ResolutionDecision-MakingFlexibilityCuriosity

Tools & Technologies

HPE VM EssentialsMorpheus EnterpriseCloud EnvironmentsOn-Premises SolutionsAutomation Tools

Certifications & Qualifications

Bachelor's Degree in Software EngineeringMaster's Degree in Computer Science

Industry Keywords

Technical SupportCustomer DeploymentsCross-Functional CollaborationProduct RoadmapSupport Efficiency

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Provide technical support for HPE VM Essentials and Morpheus Enterprise customer deployments across on-premises, hybrid, and cloud environments
Own and drive resolution of highest-severity escalations and critical customer incidents
Conduct root cause analysis activities
Diagnose and troubleshoot virtualization, compute, operating system, storage, networking, and automation platform issues
Collaborate with Product Development, Engineering, Operations, and Account Management
Document solutions, FAQs, and best practices for internal knowledge bases
Provide architectural guidance to customers and internal teams
Collaborate on defect reproduction, triage, and product maturity
Develop tools, automation, and processes to improve support efficiency
Mentor and provide technical leadership across the support organization
Influence product roadmap and design through customer insights, supportability requirements, and complex deployment learnings

Requirements

What you’ll need

Bachelor's or Master's degree in Software Engineering, Computer Science, or equivalent
7+ years of deep technical experience in virtualization, cloud management, or enterprise support
Expertise in hypervisor internals, orchestration platforms, or large-scale datacenter design
Track record of leading technical escalations, RCAs, and cross-functional engagements
Ability to influence product quality and drive architectural improvements
Ability to provide guidance and mentoring to less experienced engineers
Excellent written and verbal communication skills; mastery in English language
Ability to troubleshoot, isolate, and resolve complex problems
Ability to quickly learn solutions, technologies, and products to a deep level
Experience dealing effectively with difficult people and process situations
Ability to work effectively with colleagues and customers across time zones, geographic, and cultural boundaries
Strong conflict resolution skills
Drive for taking ownership of problems and self-development
Excellent judgment, flexibility, and perseverance
Ability to effectively manage many responsibilities simultaneously
Solid decision-making and negotiating skills; strong business acumen
Flexibility to adapt to changing priorities and business requirements
Curiosity, fearlessness, and willingness to engage in ambiguous technical situations

Benefits

Comp & perks

Comprehensive benefits supporting physical, financial, and emotional wellbeing
Personal and professional development programs
Career growth opportunities
Flexible work arrangements to manage work and personal needs
Inclusive workplace
Employee benefits information provided through HPE rewards enrollment