ESS Engineering Resolution Team Engineer – Compute Hardware

Hewlett Packard Enterprise

. Resolve complex technical customer issues across HPE Compute and Storage technologies .

Posted 10/26/2026full-timeSpring • Texas • United StatesMid-LevelSenior💰 $84,400 - $194,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in resolving complex technical issues related to HPE Compute and Storage technologies, with strong capabilities in hardware debugging, customer support, and leadership in technical environments. Proficient in developing action plans and collaborating with diverse teams to enhance product quality and customer satisfaction.

Highest-signal resume keywords

HPE Compute TechnologiesHPE Storage TechnologiesHardware Debugging SkillsTechnical LeadershipExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

X86 ArchitecturePower Systems KnowledgePCIeSAS/SATANVMeI2CAdvanced TroubleshootingTechnical Escalation ResolutionAction Plan DevelopmentData Analysis

Soft Skills

Ability to Motivate EngineersAbility to Work Under PressureStrong Leadership SkillsAbility to Prioritize TasksExcellent Written Communication

Tools & Technologies

Troubleshooting ToolsOneTeam Collaboration Slack

Industry Keywords

Technical SupportCustomer RelationsOperating Level AgreementsProduct QualityMultidisciplinary Support Teams

About the role

Key responsibilities & impact

Resolve complex technical customer issues across HPE Compute and Storage technologies
Provide engineering support across HPE servers, including ProLiant and Synergy
Triage, debug, and resolve customer hardware issues
Lead technical and situational resolution efforts with limited managerial oversight
Collaborate with globally diverse, multidisciplinary Tier-less support teams
Provide advanced troubleshooting directly to customers for urgent and complex issues
Develop tools and technical knowledge to prevent problems and accelerate resolution
Share component expertise through training, whitepapers, mentoring, and troubleshooting guidance
Work with product development teams on supportability and product quality issues
Provide technical support and leadership for hardware faults, business systems, and application problems
Respond to service, product, technical, and customer-relations questions
Manage escalated cases within Operating Level Agreements and drive issues to resolution
Develop customer advisories and customer-specific action plans
Manage issue backlog and balance workload with teammates
Lead class-problem identification, data analysis, defect resolution, enhancements, and product improvements
Maintain troubleshooting tools and track time spent on case resolution and proactive work
Participate actively in OneTeam Collaboration Slack channels

Requirements

What you’ll need

Knowledge of x86 architecture and ability to quickly learn other architectures
Physical hardware debugging skills
Knowledge of power systems
Knowledge of PCIe, SAS/SATA, NVMe, and I2C
Excellent written and verbal communication skills across multiple technical levels
Strong written and verbal communication skills in English
Ability to motivate and support other engineers
Ability to prioritize and manage multiple reactive and proactive tasks
Skill in developing clear action plans for customer resolution
Ability to effectively resolve technical escalations
Strong leadership skills with a proven track record of leading technical personnel
Passion for hardware technologies
Ability to work under pressure and directly with customers
Ability to work occasional standby/after-hours shifts

Benefits

Comp & perks

Comprehensive benefits supporting physical, financial, and emotional wellbeing
Personal and professional development programs
Flexible work and personal needs management
Inclusive workplace
US employee benefits information provided