Federal Principal Product Support Engineer, Clearance Required – Secret

Hewlett Packard Enterprise

. Serve as the primary technical bridge between on-site federal customer teams and HPE Business Unit engineering .

Posted 11/11/2026full-timeUnited StatesLead💰 $157,000 - $361,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in infrastructure engineering and systems administration, with a strong focus on VMware, Kubernetes, and enterprise networking. Capable of leading compliance initiatives, mentoring support engineers, and effectively communicating technical requirements to federal stakeholders.

Highest-signal resume keywords

Infrastructure EngineeringVMware ESXi, vCenter, vSAN, NSXKubernetes and Containerized Workload OperationsLinux Systems AdministrationEnterprise Networking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Infrastructure EngineeringSystems AdministrationVMware ESXiKubernetesLinux Systems AdministrationEnterprise NetworkingFull-Stack Infrastructure TroubleshootingDefect ReportingAutomation and Tooling DevelopmentCompliance Verification

Soft Skills

Technical AdvisoryMentoringCommunicationProblem-SolvingCollaboration

Tools & Technologies

DevOpsCI/CDITSM Ticketing SystemsMonitoring PlatformsObservability Tooling

Certifications & Qualifications

Active Secret ClearanceBachelor’s Degree in Computer Science

Industry Keywords

Federal Customer EngagementContinuous Compliance MonitoringHybrid Cloud InfrastructureTechnical SupportAudit Preparation

Tech Stack

Tools & technologies

CloudFirewallsITSMKubernetesLinuxSwitchingVMware

About the role

Key responsibilities & impact

Serve as the primary technical bridge between on-site federal customer teams and HPE Business Unit engineering
Own escalations exceeding Level 3 resolution capacity and drive hands-on root-cause investigations
Diagnose production environments across bare metal, hypervisors, networking, containers, operating systems, and application layers
Write structured defect reports with reproduction steps and participate in engineering triage calls, standups, and sprint reviews
Validate patches, engineering fixes, and product updates in customer environments
Translate field symptoms into technical requirements, defect reports, feature requests, and product improvements
Train and enable managed-services field engineers through runbooks, walkthroughs, onboarding materials, and troubleshooting guides
Monitor customer environments, triage alerts, and improve dashboards, alerting, and observability tooling
Conduct on-site work at customer locations
Lead DISA STIG hardening, compliance verification, audit preparation, and continuous compliance monitoring
Develop automation and tooling using DevOps, CI/CD, and Infrastructure as Code principles
Produce customer-facing incident summaries and internal knowledge-base articles
Serve as a technical advisor to federal stakeholders and maintain client technical relationships
Mentor Level 1–3 support engineers and lead knowledge-transfer sessions
Travel up to 25% to customer sites

Requirements

What you’ll need

U.S. Citizenship (required without exception)
Active Secret clearance, or demonstrated ability to obtain one
Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent hands-on experience
10+ years of hands-on experience in infrastructure engineering, systems administration, or technical support
Demonstrated depth in at least three infrastructure domains
Hands-on VMware ESXi, vCenter, vSAN, NSX and/or KVM/libvirt experience
Hands-on Kubernetes and containerized workload operations
Linux systems administration and live troubleshooting
Enterprise networking, including routing, switching, VLANs, overlay networks, load balancing, and firewalls
Windows Server in hybrid/AD environments
Hybrid or on-premises cloud infrastructure experience
Full-stack infrastructure troubleshooting using production access, log analysis, and live debugging
Experience interfacing between field/support teams and engineering or product organizations
Ability to write structured defect reports and executive-readable incident summaries
Experience with enterprise monitoring/observability platforms and ITSM ticketing systems
Must be flexible to work evenings and/or weekends at customer sites when needed

Benefits

Comp & perks

Comprehensive health, financial, and emotional wellbeing benefits for employees and loved ones
Personal and professional development programs
Flexible work and personal needs management
Inclusive workplace and accessibility accommodations
Variable incentives may also be offered