Federal Principal Product Support Engineer, Clearance Required – Secret

Hewlett Packard Enterprise

. Serve as the primary technical bridge between on-site federal customer teams and HPE Business Unit engineering .

Posted 11/11/2026full-timeUnited StatesLead💰 $157,000 - $361,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in infrastructure engineering and systems administration, with a strong focus on VMware, Kubernetes, and Linux systems. Capable of translating technical requirements into actionable defect reports and providing mentorship to support engineers.

Highest-signal resume keywords

Infrastructure EngineeringVMware ESXi, vCenter, vSAN, NSXKubernetes Cluster OperationsLinux Systems AdministrationActive Secret Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Infrastructure EngineeringSystems AdministrationFull-Stack TroubleshootingDefect Report WritingEnterprise NetworkingCloud Infrastructure ExperienceDevOps PrinciplesAutomation and Tooling DevelopmentMonitoring and Observability PlatformsHybrid/AD Environments

Soft Skills

Strong Written CommunicationMentoring and Training

Tools & Technologies

VMwareKubernetesLinuxWindows ServerITSM Ticketing Systems

Certifications & Qualifications

CompTIA Security+

Industry Keywords

Federal SecurityDoD ComplianceDISA STIG HardeningInfrastructure as CodeCI/CD

Tech Stack

Tools & technologies

CloudFirewallsITSMKubernetesLinuxSwitchingVMware

About the role

Key responsibilities & impact

Serve as the primary technical bridge between on-site federal customer teams and HPE Business Unit engineering
Receive escalations from Level 1–3 teams and own hands-on root-cause investigation across the full infrastructure stack
Access production environments, analyze logs, and debug services across bare metal, hypervisor, networking, and application layers
Write structured defect reports with clear reproduction steps
Participate in engineering triage calls, standups, and sprint reviews
Validate patches, engineering fixes, and product updates in customer environments
Translate field symptoms into technical requirements, defect reports, and feature requests
Train and enable managed-services field engineers by producing runbooks and technical walkthroughs
Monitor customer environments, triage alerts, and improve dashboards and observability
Conduct on-site work at customer locations
Lead DISA STIG hardening, verification, documentation, and audit-readiness activities
Develop automation and tooling using DevOps, CI/CD, and Infrastructure as Code principles
Produce customer-facing incident summaries and internal knowledge-base articles
Serve as a technical advisor to federal stakeholders and maintain client relationships
Mentor Level 1–3 support engineers and lead knowledge-transfer sessions

Requirements

What you’ll need

U.S. Citizenship required without exception
Active Secret clearance, or demonstrated ability to obtain one
Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent hands-on experience
10+ years of hands-on experience in infrastructure engineering, systems administration, or technical support
Demonstrated depth in at least three infrastructure domains
Hands-on VMware ESXi, vCenter, vSAN, NSX and/or KVM/libvirt experience
Hands-on Kubernetes cluster operations and containerized workloads experience
Linux systems administration and live troubleshooting experience
Enterprise networking knowledge including routing, switching, VLANs, overlay networks, load balancing, and firewalls
Windows Server experience in hybrid/AD environments
Hybrid or on-premises cloud infrastructure experience
Full-stack troubleshooting across bare metal, hypervisor, networking, and application layers
Experience interfacing between field/support teams and engineering or product organizations
Experience writing structured defect reports
Strong written communication skills
Experience with enterprise monitoring/observability platforms and ITSM ticketing systems
Must be flexible to work evenings and/or weekends at customer site when needed
Preferred: VMware, Kubernetes, Red Hat, CompTIA Security+, cloud, federal security, federal/DoD, training, HPE platform, Infrastructure as Code, CI/CD, and database experience

Benefits

Comp & perks

Comprehensive benefits supporting physical, financial, and emotional wellbeing
Personal and professional development programs
Flexible work and personal needs management
Inclusive workplace
Employee benefits information available through HPE Rewards
Reasonable accommodation during the application or interview process