Federal Principal Product Support Engineer, Clearance Required – Secret

Hewlett Packard Enterprise

. Serve as the primary technical bridge between on-site federal customer teams and HPE Business Unit engineering .

Posted 11/11/2026full-timeUnited StatesLead💰 $157,000 - $361,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in infrastructure engineering and systems administration, with a strong focus on compliance, troubleshooting, and customer engagement. Proficient in developing automation and tooling using DevOps principles and maintaining relationships with federal stakeholders.

Highest-signal resume keywords

Infrastructure EngineeringKubernetes OperationsVMware ESXiLinux Systems AdministrationDevOps Automation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Infrastructure EngineeringSystems AdministrationKubernetesVMware ESXiLinuxNetworkingWindows ServerFull-Stack TroubleshootingDefect ReportingCloud Infrastructure

Soft Skills

MentoringCommunicationProblem-SolvingCollaborationTraining

Tools & Technologies

CI/CDITSM Ticketing SystemsEnterprise Monitoring PlatformsHPE PlatformObservability Dashboards

Certifications & Qualifications

CompTIA Security+Active Secret Clearance

Industry Keywords

Federal SecurityDISA STIG ComplianceContinuous Compliance MonitoringHybrid CloudDoD

Tech Stack

Tools & technologies

CloudFirewallsITSMKubernetesLinuxSwitchingVMware

About the role

Key responsibilities & impact

Serve as the primary technical bridge between on-site federal customer teams and HPE Business Unit engineering
Receive escalations from Level 1–3 teams and investigate root causes hands-on across the infrastructure stack
Access production environments, review logs, debug services, and isolate failed components
Write structured defect reports, feature requests, technical requirements, and reproduction steps
Participate in engineering standups, triage calls, and sprint reviews
Validate fixes, patches, and product updates in customer environments
Translate field symptoms into actionable requirements for product and engineering teams
Train and enable field engineers through runbooks, walkthroughs, onboarding materials, and troubleshooting guides
Monitor customer environments, triage alerts, and improve dashboards and observability
Conduct on-site work at customer locations and travel up to 25%
Lead DISA STIG compliance, system hardening, audit preparation, and continuous compliance monitoring
Develop automation and tooling using DevOps, CI/CD, and Infrastructure as Code principles
Produce customer-facing incident summaries and internal knowledge base articles
Advise federal stakeholders and maintain relationships with client technical and program teams
Mentor Level 1–3 support engineers and lead knowledge-transfer sessions

Requirements

What you’ll need

U.S. Citizenship required without exception
Active Secret clearance, or demonstrated ability to obtain one
Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent hands-on experience
10+ years of hands-on experience in infrastructure engineering, systems administration, or technical support
Demonstrated depth in at least three infrastructure domains
Experience with VMware ESXi, vCenter, vSAN, NSX and/or KVM/libvirt
Hands-on Kubernetes and containerized workload operations
Linux systems administration and live troubleshooting
Enterprise networking, including routing, switching, VLANs, overlay networks, load balancing, and firewalls
Windows Server in hybrid/Active Directory environments
Hybrid or on-premises cloud infrastructure
Full-stack troubleshooting across bare metal, hypervisor, networking, and application layers
Experience interfacing between field/support teams and engineering or product organizations
Ability to write structured defect reports and executive-readable incident summaries
Experience with enterprise monitoring/observability platforms and ITSM ticketing systems
Flexibility to work evenings and/or weekends at customer sites when needed
Preferred: VMware, Kubernetes, Red Hat, CompTIA Security+, cloud, federal security, federal/DoD, training, HPE platform, Infrastructure as Code, CI/CD, and database experience

Benefits

Comp & perks

Comprehensive benefits supporting physical, financial, and emotional wellbeing
Personal and professional development programs
Flexible work and personal needs management
Inclusive workplace
Variable incentives may also be offered
Employee benefits information provided through HPE’s US benefits enrollment site