HPC/AI BU District Service Manager

Hewlett Packard Enterprise

. Work closely with Site Team Leads to plan, direct, and monitor operational/tactical activities of technical on-site teams .

Posted 10/16/2026full-timeRemote • United StatesMid-LevelSenior💰 $109,000 - $251,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong managerial abilities and experience in customer support within a technical environment, effectively managing teams and fostering collaborative relationships to meet operational targets and enhance customer satisfaction.

Highest-signal resume keywords

Team LeadershipCustomer Relationship ManagementProcess ImprovementService Level Agreement ManagementTechnical Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational PlanningKPI ManagementRisk IdentificationPerformance Review ManagementBudget Forecasting

Soft Skills

AdaptabilityConstructive Feedback ReceptivenessCommunication SkillsCoaching and Mentoring

Certifications & Qualifications

Bachelor's Degree Preferred

Industry Keywords

Customer SupportTechnical EnvironmentField Team ManagementService ContractsHPC Field Team Lead

About the role

Key responsibilities & impact

Work closely with Site Team Leads to plan, direct, and monitor operational/tactical activities of technical on-site teams
Manage and coordinate customer escalations and technical, process, or materials issues encountered by field teams
Provide guidance on process improvements and recommend changes aligned with business tactics and strategy
Understand service contracts and associated terms and conditions
Identify, report on, and close risks to Service Level Agreements or customer satisfaction
Manage core site and business metrics and KPIs to meet business and operational targets
Provide routine status updates to the Services Geo Lead (Director)
Establish and manage customer relationships
Maintain collaborative relationships with sales account teams and stakeholders
Regularly visit field-team sites and customers, approximately 35% travel
Integrate technical knowledge and business understanding to create customer solutions
Directly manage site personnel across multiple field sites, typically 1–6 sites and 10–25 people including site leads
Recruit and support development of direct staff
Coach and lead assigned technical staff
Manage one-on-one feedback, annual performance reviews, payroll, time-off approvals, and promotion nomination packages
Forecast headcount needs for current and 6–12-month outlooks based on site revenue and budget
Onboard new team members on HPE IT, payroll, benefits, leave, and general needs

Requirements

What you’ll need

Bachelor's degree preferred or equivalent experience
Five to ten years of related experience in customer support in a technical environment
Proven managerial abilities
3–10 years of small to medium team (3–25 people) team lead experience as HPC Field Team Lead or similar
Experience in a dynamic environment and adaptability to change
Receptiveness to constructive feedback
Ability to build 360-degree relationships and communicate with peers, junior staff, leaders, and customers
Additional training and/or a security clearance depending on customer

Benefits

Comp & perks

Comprehensive benefits supporting physical, financial, and emotional wellbeing
Personal and professional development programs
Flexible work and personal needs management
Inclusive workplace
Variable incentives may also be offered
Employee benefits information provided for US employees