HPC/AI District Service Manager

Hewlett Packard Enterprise

. Plan, direct, and monitor operational and tactical activities of technical on-site teams .

Posted 10/16/2026full-timeRemote • United StatesMid-LevelSenior💰 $115,000 - $251,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and managerial abilities in overseeing technical teams, managing customer relationships, and driving operational excellence. Proficient in process improvement, risk management, and performance metrics to ensure customer satisfaction and meet business objectives.

Highest-signal resume keywords

Team LeadershipCustomer Relationship ManagementProcess ImprovementRisk ManagementOperational Metrics Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportTechnical Environment ExperiencePerformance ReviewsForecastingSite Management

Soft Skills

AdaptabilityConstructive Feedback ReceptivenessCommunication SkillsCoachingTeam Development

Tools & Technologies

HPE ITPayroll SystemsBenefits Administration

Industry Keywords

Service ContractsSLA ManagementKPI ManagementField Team ManagementEscalation Management

About the role

Key responsibilities & impact

Plan, direct, and monitor operational and tactical activities of technical on-site teams
Manage and coordinate customer escalations and technical, process, or materials issues
Provide guidance on process improvements and recommend changes aligned with business tactics and strategy
Understand service contracts and associated terms and conditions
Identify, report on, and close risks to SLAs or customer satisfaction
Manage site and business metrics and KPIs to meet operational targets
Provide routine status updates to the Services Geo Lead (Director)
Establish and manage customer relationships
Collaborate with sales account teams and stakeholders
Visit field team sites and customers regularly
Integrate technical knowledge and business understanding to create customer solutions
Directly manage site team personnel across multiple field sites, typically 1–6 sites and 10–25 people
Recruit and support development of direct staff
Coach and lead assigned technical staff
Manage one-on-one feedback, performance reviews, payroll, time-off approvals, promotion nomination packages, and related administration
Forecast headcount needs over the current and 6–12-month outlook based on site revenue and budget
Onboard new team members on HPE IT, payroll, benefits, leave, and general needs

Requirements

What you’ll need

Bachelor's degree preferred or equivalent experience
Five to ten years of related experience in customer support in a technical environment
Proven managerial abilities
3–10 years of small to medium team (3–25 people) team lead experience as HPC Field Team Lead or similar
Experience in a dynamic environment and adaptability to change
Receptiveness to constructive feedback
Ability to build 360-degree relationships and communicate with peers, junior staff, leaders, and customers
Approximately 35% travel
Ability to work remotely/primarily from home

Benefits

Comp & perks

Comprehensive benefits supporting physical, financial, and emotional wellbeing
Personal and professional development programs
Flexible work and personal needs management
Inclusive workplace
Employee benefits for US employees