Morpheus VM Essentials Support Engineer

Hewlett Packard Enterprise

. Provide technical support for HPE VM Essentials and Morpheus Enterprise customer deployments across on-premises, hybrid, and cloud environments .

Posted 9/18/2026full-timeColorado Springs • Colorado • United StatesSeniorLead💰 $105,500 - $243,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in virtualization, cloud management, and enterprise support, with a strong ability to troubleshoot complex problems and provide architectural guidance. Proven track record in leading technical escalations and mentoring teams while influencing product design and support efficiency.

Highest-signal resume keywords

Virtualization ExpertiseCloud ManagementTechnical Escalation LeadershipRoot-Cause Analysis (RCA)Excellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hypervisor InternalsOrchestration PlatformsLarge-Scale Datacenter DesignTroubleshootingAutomation DevelopmentDevOpsMicroservicesFull-Stack DevelopmentSecurity-First MindsetUX

Soft Skills

Conflict ResolutionDecision-MakingNegotiating SkillsFlexibilityAbility to Work Across Cultures

Tools & Technologies

HPE VM EssentialsMorpheus EnterpriseCloud ArchitecturesDistributed ComputingKnowledge Bases

Certifications & Qualifications

Bachelor's Degree in Software EngineeringMaster's Degree in Computer Science

Industry Keywords

Technical SupportCustomer DeploymentsOn-PremisesHybrid EnvironmentsCloud Environments

Tech Stack

Tools & technologies

CloudMicroservices

About the role

Key responsibilities & impact

Provide technical support for HPE VM Essentials and Morpheus Enterprise customer deployments across on-premises, hybrid, and cloud environments
Own and resolve high-severity escalations, critical customer incidents, and root-cause analysis activities
Diagnose and troubleshoot virtualization, compute, operating systems, storage, networking, and automation platforms
Collaborate with Product Development, Engineering, Operations, and Account Management
Document solutions, FAQs, and best practices for internal knowledge bases
Provide architectural guidance to customers and internal teams
Collaborate on defect reproduction, triage, and product maturity
Develop tools, automation, and processes to improve support efficiency
Mentor and provide technical leadership across the support organization
Influence product roadmap and design using customer insights, supportability requirements, and deployment learnings

Requirements

What you’ll need

Bachelor's or Master's degree in Software Engineering, Computer Science, or equivalent
7+ years of deep technical experience in virtualization, cloud management, or enterprise support
Expertise in hypervisor internals, orchestration platforms, or large-scale datacenter design
Track record of leading technical escalations, RCAs, and cross-functional engagements
Excellent written and verbal communication skills; mastery in English language
Ability to troubleshoot, isolate, and resolve complex problems
Ability to quickly learn solutions, technologies, and products to a deep level
Experience dealing effectively with difficult people and process situations
Ability to work across time zones, geographic, and cultural boundaries
Strong conflict resolution skills
Ability to manage many responsibilities simultaneously
Solid decision-making, negotiating skills, and business acumen
Flexibility to adapt to changing priorities and business requirements
Knowledge of cloud architectures, cross-domain knowledge, design thinking, development fundamentals, DevOps, distributed computing, microservices, full-stack development, security-first mindset, and UX

Benefits

Comp & perks

Comprehensive benefits supporting physical, financial, and emotional wellbeing
Personal and professional development programs
Flexible work arrangements to manage work and personal needs
Inclusive workplace and accessibility accommodations