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Proactive Support Customer Manager – HPE Storage Products
Hewlett Packard Enterprise. Support the UKIMEA region during its business hours while working India evening/night hours .
About the role
Key responsibilities & impact- Support the UKIMEA region during its business hours while working India evening/night hours
- Provide proactive support for HPE Storage Products, including MP Block, MP File, and MP Object
- Apply advanced subject matter expertise to solve complex storage-product and business issues
- Resolve hardware and software technical issues from internal and external businesses, end users, and proactive notification systems
- Respond to service, product, technical, and customer-relations questions about features, specifications, repairs, products, parts, and options
- Proactively help businesses and end users avoid or reduce problem occurrence
- Contribute to new ideas, methods, automation, process improvements, and policies
- Lead or provide expertise to functional project teams and cross-functional initiatives
- Represent HPE to external customers and at customer visits, industry conferences/trade shows, and vendor meetings
- Mentor and guide lower-level or newer employees
- Articulate, recommend, and explain resolutions to clients
- Partner frequently with the Sales Pursuit team
- Document solutions for technicians and customers
- Lead resolution activities with escalated customers
- Contribute to technical action plans
Requirements
What you’ll need- Vocational apprenticeship/certification completion; may be technical or non-technical
- Associate degree or equivalent experience
- BA/BS or equivalent experience preferred
- 3–5 years of experience in relevant technologies and customer environments
- Relevant industry qualification where applicable
- Fluent/native in English region language
- Storage and/or host virtualization skills or relevant experience in HPE Storage products, including MP Block
- Excellent verbal and written communication skills in the language supported
- Experience troubleshooting in a technical environment
- Excellent analytical and problem-solving skills
- Software and hardware knowledge of computing, storage, and peripheral devices
- Advanced proficiency with case management databases and tools
- Superior customer service skills
- Phone and remote support experience
- Understanding and utilization of ITIL
- Ability to work an 8-hour late-night shift within 12:30 PM–9:30 PM Bengaluru time
- Ability to mentor and guide employees
- Ability to lead resolution activities with escalated customers
- Ability to contribute to technical action plans
Benefits
Comp & perks- Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing
- Personal and professional development programs
- Flexible work arrangements to manage work and personal needs
- Inclusive workplace and equal employment opportunity
- Reasonable accommodation support during the application or interview process