Sales Optimization Support Analyst – Federal

Hewlett Packard Enterprise

. Partner with the HPE North America sales community by executing operational tasks .

Posted 10/26/2026full-timeSpring • Texas • United StatesJuniorMid-Level💰 $65,200 - $150,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operational support capabilities in sales environments, with a focus on customer service, issue resolution, and process improvement. Proficient in managing requests and tracking orders while maintaining attention to detail and effective communication.

Highest-signal resume keywords

Sales Support ExperienceCustomer Service FocusProcess Improvement IdentificationExcel-Based Request TrackingOrder Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales Pursuit SupportOrder ManagementIssue ResolutionRequest TrackingEquipment Loan ManagementQuote ManagementDeal RegistrationPost-Sales SupportProcess ExpertiseMatrixed Environment Understanding

Soft Skills

Attention to DetailProblem-SolvingPrioritizationCommunication SkillsPatience

Tools & Technologies

Excel

Industry Keywords

Sales OperationsCustomer Relationship ManagementSales ProcessesHPE

About the role

Key responsibilities & impact

Partner with the HPE North America sales community by executing operational tasks
Support sellers with sales pursuit, order management, and post-sales requests
Develop relationships with aligned sales professionals and anticipate their needs
Resolve issues using HPE job aids, process experts, and business process owners
Complete requests and solve problems in a timely and cost-effective manner
Track requests through completion and provide resolutions for sellers, customers, and partners
Identify process improvement opportunities
Manage requests involving equipment loans, quotes, deal registrations, and related sales activities
Track orders and shipment status
Address post-sales issues and identify appropriate processes
Redirect out-of-scope requests to other HPE teams
Maintain an Excel-based request tracker and prepare monthly scorecards
Serve as a process expert for one or more SOS processes

Requirements

What you’ll need

2+ years of experience in sales or sales support roles preferred
Bachelor’s degree in business management or equivalent experience preferred
Exceptional customer service focus and sharp attention to detail
Ability to determine root causes and drive issues to closure
Understanding of a matrixed environment
Ability to follow up across other teams
Ability to manage varied simultaneous requests under pressure
Ability to prioritize critical tasks and seek assistance when workload is high
Patient and persistent, with confidence to escalate when needed
English written and verbal communication skills
Must work on average 2 days per week from an HPE office

Benefits

Comp & perks

Comprehensive benefits supporting physical, financial, and emotional wellbeing
Personal and professional development programs
Flexible work arrangements to manage work and personal needs
Inclusive workplace culture
Reasonable accommodation during the application or interview process for disabilities