Sales Optimization Support Analyst – Federal

Hewlett Packard Enterprise

. Support the HPE North America sales community by executing operational tasks .

Posted 10/26/2026full-timeSpring • Texas • United StatesJuniorMid-Level💰 $65,200 - $150,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and attention to detail while managing sales support tasks, including tracking orders and resolving issues. Proficient in navigating processes and identifying opportunities for improvement in a matrixed environment.

Highest-signal resume keywords

Sales Support ExperienceCustomer Service FocusProcess ImprovementExcel ProficiencyOrder Tracking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales SupportOrder FulfillmentProcess NavigationRequest ManagementIssue Resolution

Soft Skills

Attention to DetailProblem SolvingCommunication SkillsPatiencePersistence

Tools & Technologies

Excel

Industry Keywords

Sales CommunityMatrixed EnvironmentOperational TasksSales Pursuit RequestsPost-Sales Issues

About the role

Key responsibilities & impact

Support the HPE North America sales community by executing operational tasks
Develop relationships with assigned sales professionals and anticipate their needs in a high-touch model
Resolve issues or route them to appropriate HPE teams
Navigate HPE processes to complete requests and solve problems in a timely manner
Track requests to completion and ensure sellers receive appropriate resolutions
Identify process improvement opportunities to improve quality, efficiency, and workflow effectiveness
Manage sales pursuit requests involving equipment loans, quotes, deal registrations, and other sales-closing activities
Track orders, shipment status, and order fulfillment items
Address post-sales issues based on shipment timing, cost, and request scope
Redirect out-of-scope requests to other HPE teams
Maintain an Excel-based request tracker and prepare monthly scorecards
Serve as a process expert for one or more SOS processes

Requirements

What you’ll need

2+ years of experience in sales or sales support roles preferred
Bachelor’s degree in business management or equivalent experience preferred
Exceptional customer service focus and sharp attention to detail
Ability to determine root causes, solve ambiguous issues, and drive them to closure
Understanding of a matrixed environment
Ability to follow up across teams
Ability to manage multiple requests under pressure
Ability to prioritize critical tasks and seek assistance when needed
Patience and persistence, with confidence to escalate when support is needed
English language written and verbal communication skills

Benefits

Comp & perks

Comprehensive health and wellbeing benefits supporting physical, financial and emotional wellbeing
Personal and professional development programs
Flexible work arrangements to manage work and personal needs
Inclusive workplace culture
Reasonable accommodation during the application or interview process for applicants with disabilities