Sales Optimization Support Analyst – Federal

Hewlett Packard Enterprise

. Develop relationships with aligned sales professionals and anticipate their needs .

Posted 10/26/2026full-timeSpring • Texas • United StatesJuniorMid-Level💰 $65,200 - $150,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service focus and attention to detail while managing sales support processes, including tracking requests and resolving issues efficiently. Proficient in Excel for maintaining request trackers and preparing performance scorecards.

Highest-signal resume keywords

Sales Support ExperienceExcel ProficiencyCustomer Service FocusProcess Improvement IdentificationIssue Resolution Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales SupportProcess ImprovementOrder FulfillmentRequest TrackingIssue Resolution

Soft Skills

Attention to DetailAbility to PrioritizePatiencePersistenceCommunication Skills

Tools & Technologies

Excel

Industry Keywords

Sales ProcessesMatrixed EnvironmentEquipment LoansDeal RegistrationsPost-Sales Support

About the role

Key responsibilities & impact

Develop relationships with aligned sales professionals and anticipate their needs
Leverage job aids, process experts, and business process owners to resolve or route issues
Navigate HPE processes to complete requests and solve problems promptly
Track requests through completion and ensure sellers receive resolutions
Identify process improvement opportunities to improve quality, efficiency, and workflow effectiveness
Manage sales pursuit requests involving equipment loans, quotes, deal registrations, and related items
Track orders and shipment status for order fulfillment
Address post-sales issues based on shipment timing, cost, and request scope
Redirect out-of-scope requests to other HPE teams
Maintain an Excel-based request tracker and prepare monthly scorecards
Serve as a process expert for one or more SOS processes

Requirements

What you’ll need

2+ years of experience in sales or sales support roles preferred
Bachelor’s degree in business management or equivalent experience preferred
Exceptional customer service focus and sharp attention to detail
Ability to determine root causes and drive issues to closure
Understanding of a matrixed environment
Ability to follow up across other teams
Ability to manage varied requests simultaneously under pressure
Ability to prioritize critical tasks and seek assistance when needed
Patience and persistence with confidence to escalate when support is needed
English written and verbal communication skills
Proficiency with Excel-based tracking

Benefits

Comp & perks

Comprehensive benefits supporting physical, financial, and emotional wellbeing
Personal and professional development programs
Flexible work arrangements to manage work and personal needs
Inclusive workplace culture
Reasonable accommodation during the application or interview process for applicants with disabilities