Services Engineering Program Manager

Hewlett Packard Enterprise

. Define and implement processes, operating models, and roles and responsibilities for product supportability and serviceability within Support Services Delivery .

Posted 10/9/2026full-timeDurham • North Carolina • United StatesMid-LevelSenior💰 $95,800 - $220,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical program management, focusing on supportability and serviceability within product support services. Proven ability to lead cross-functional teams, optimize processes, and drive strategic initiatives involving data, automation, and artificial intelligence.

Highest-signal resume keywords

Technical Program ManagementCross-Functional LeadershipPMP CertificationChange ManagementSupportability and Serviceability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementProgram ManagementData AnalysisAutomationArtificial IntelligenceOperational EfficiencyProduct Development ProcessesService Delivery ProcessesCost OptimizationBusiness Planning

Soft Skills

LeadershipCommunicationProblem-SolvingNegotiationStakeholder Management

Certifications & Qualifications

PMP Certification

Industry Keywords

Support Services DeliveryGlobal TeamsCustomer Experience ImprovementEnd-to-End Services ProcessesTechnical Knowledge of HPE Products

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Define and implement processes, operating models, and roles and responsibilities for product supportability and serviceability within Support Services Delivery
Partner with Delivery Readiness, Operations, Engineering, Enablement, Product Management, and Business Units to identify, prioritize, and implement supportability and serviceability requirements
Lead technical discussions and cross-functional initiatives to improve product support, service delivery processes, operational efficiency, and customer experience
Drive strategic programs focused on cost optimization, automation, telemetry, data, and artificial intelligence
Translate business and customer needs into actionable technical requirements and measurable program outcomes
Manage senior stakeholder relationships and represent Support Services Delivery in internal and external engagements
Lead global internal and external project teams generally consisting of more than 20 resources across multiple countries
Mentor team members and promote skill development

Requirements

What you’ll need

First-level university degree or equivalent combination of education and experience
Typically, 6+ years of experience in project management, program management, Services, Engineering, Operations, or a related field
PMP certification preferred
Experience leading complex, cross-functional technical programs involving Engineering, Product Management, Operations, PMO, and business stakeholders
Knowledge of product development and release processes, preferably within a technology or services organization
Experience managing global teams and distributed resources
Success leading change, improving processes, optimizing costs, and delivering outcomes under pressure
Experience with data, telemetry, automation, artificial intelligence, or customer experience improvement initiatives preferred
Advanced knowledge of supportability, serviceability, technical program management, change management, and business planning methods
Strong understanding of end-to-end services processes, operational policies, service offerings, tools, and routes to market
Sufficient technical knowledge of HPE products and product release processes
Highly developed problem-solving skills, business acumen, and ability to evaluate complex situations and data
Leadership, communication, presentation, negotiation, influencing, and stakeholder management skills
Ability to exercise significant independent judgment, establish direction, and drive accountability across organizations
Ability to lead, inspire, mentor, and develop diverse global teams
Active contribution to the Services Project Management profession and continuous improvement communities

Benefits

Comp & perks

Comprehensive benefits supporting physical, financial, and emotional wellbeing
Personal and professional development programs
Flexible work arrangements to manage work and personal needs
Inclusive workplace
Employee benefits information provided for US employees