Support Engineer – Morpheus Enterprise, Morpheus VM Essentials

Hewlett Packard Enterprise

. Provide technical support for HPE VM Essentials and Morpheus Enterprise customer deployments across on-premises, hybrid, and cloud environments .

Posted 9/28/2026full-timeUnited StatesSeniorLead💰 $105,500 - $243,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in virtualization, cloud management, and enterprise support, with a strong ability to troubleshoot complex issues and provide architectural guidance. Proven track record in leading technical escalations and mentoring engineers while influencing product quality and design.

Highest-signal resume keywords

Virtualization ExpertiseCloud ManagementTechnical Escalation LeadershipRoot Cause Analysis (RCA)Architectural Guidance

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Hypervisor InternalsOrchestration PlatformsLarge-Scale Datacenter DesignTroubleshooting Complex ProblemsAutomation DevelopmentDevOpsMicroservicesFull-Stack DevelopmentSecurity-First MindsetCloud Architectures

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationConflict ResolutionFlexibilityCuriosity

Certifications & Qualifications

Bachelor's Degree in Software EngineeringMaster's Degree in Computer Science

Industry Keywords

HPE VM EssentialsMorpheus EnterpriseOn-Premises EnvironmentsHybrid EnvironmentsCloud EnvironmentsProduct DevelopmentEngineeringOperationsAccount ManagementCross-Domain Knowledge

Tech Stack

Tools & technologies

CloudMicroservices

About the role

Key responsibilities & impact

Provide technical support for HPE VM Essentials and Morpheus Enterprise customer deployments across on-premises, hybrid, and cloud environments
Own and drive resolution of highest-severity escalations and critical customer incidents
Perform root cause analysis activities
Diagnose and troubleshoot virtualization, compute, operating system, storage, networking, and automation platform issues
Collaborate with Product Development, Engineering, Operations, and Account Management
Document solutions, FAQs, and best practices for internal knowledge bases
Provide architectural guidance to customers and internal teams
Collaborate on defect reproduction, triage, and product maturity
Develop tools, automation, and processes to improve support efficiency
Mentor and provide technical leadership across the support organization
Influence product roadmap and design through field and customer insights, supportability requirements, and complex deployment learnings

Requirements

What you’ll need

Bachelor's or Master's degree in Software Engineering, Computer Science, or equivalent
7+ years of deep technical experience in virtualization, cloud management, or enterprise support
Expertise in hypervisor internals, orchestration platforms, or large-scale datacenter design
Track record of leading technical escalations, RCAs, and cross-functional engagements
Ability to influence product quality and drive architectural improvements
Experience providing guidance and mentoring to less experienced engineers
Excellent written and verbal communication skills; mastery in English language
Ability to troubleshoot, isolate, and resolve complex problems
Ability to quickly learn solutions, technologies, and products to a deep level
Experience effectively dealing with difficult people and process situations
Ability to work effectively with colleagues and customers across time zones, geographic, and cultural boundaries
Strong conflict resolution skills
Drive for taking ownership of problems and self-development
Excellent judgment, flexibility, and perseverance
Ability to effectively manage many responsibilities at the same time
Solid decision-making and negotiating skills; strong business acumen
Flexibility to adapt to changing priorities and business requirements
Curiosity, fearlessness, and willingness to engage in ambiguous technical situations
Knowledge of cloud architectures, cross-domain knowledge, design thinking, development fundamentals, DevOps, distributed computing, microservices, full-stack development, security-first mindset, and UX

Benefits

Comp & perks

Comprehensive benefits supporting physical, financial, and emotional wellbeing
Personal and professional development programs
Flexible work arrangements to manage work and personal needs
Inclusive workplace and accessibility accommodations