Technical Support Engineer – Graduate

Hewlett Packard Enterprise

. Respond to and resolve support issues for a global mission-critical customer base .

Posted 10/6/2026full-timeAlpharetta • Texas • United StatesMid-LevelSenior💰 $57,500 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Nonstop systems technologies and solutions, providing remote technical assistance and resolving complex customer support issues. Proficient in troubleshooting, root cause analysis, and developing strategies to enhance customer-environment performance.

Highest-signal resume keywords

Nonstop Systems TechnologiesTroubleshooting SkillsRoot Cause AnalysisPython ProgrammingCustomer Relations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisTechnical Problem SolvingPost-Incident ReportingAnalytical SkillsBasic Programming

Soft Skills

Self-Starter AttitudeProfessionalismVerbal CommunicationWritten CommunicationCourteous Customer Interaction

Tools & Technologies

HPE Nonstop PlatformsGlobal Nonstop Solution Centre

Certifications & Qualifications

Bachelor’s Degree in Computer Science

Industry Keywords

Mission-Critical Customer BaseCustomer EntitlementService and Product SupportTechnical Environment

Tech Stack

Tools & technologies

PythonC++

About the role

Key responsibilities & impact

Respond to and resolve support issues for a global mission-critical customer base
Specialize in Nonstop systems technologies and solutions
Respond to service, product, technical, and customer relations questions regarding features, specifications, and repairs based on customer entitlement
Develop strategies and procedures to improve customer-environment performance
Perform root cause analysis and provide post-incident reports
Apply subject matter knowledge to solve complex technical problems
Provide remote technical assistance for HPE Nonstop platforms through the Global Nonstop Solution Centre

Requirements

What you’ll need

Bachelor’s Degree in Computer Science completed within one year of start date
Self-starter attitude and ability to remain professional and courteous with customers
Proficient verbal and written communication skills in languages to be supported
Troubleshooting skills in a technical environment
Analytical skills and ability to work independently on complex problems
In-depth knowledge of multiple products for data analysis
Basic programming language experience, such as Python or C++

Benefits

Comp & perks

Comprehensive benefits supporting physical, financial, and emotional wellbeing
Personal and professional development programs
Flexible work arrangements to manage work and personal needs
Inclusive workplace and accessibility accommodations
Employee benefits information available through HPE Rewards