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Technical Support Manager
Hewlett Packard Enterprise. Lead a team of individual contributors designing and developing engineering solutions .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced project management skills, strong leadership capabilities, and the ability to manage human capital across diverse geographies. Proficient in networking and wireless technical skills, with a focus on process improvement and effective communication.
Highest-signal resume keywords
Advanced Project Management SkillsStrong Leadership SkillsNetworking and Wireless Technical SkillsAnalytical and Problem-Solving SkillsMastery in English and Local Language
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project StructuringTime ManagementRisk ManagementResource PrioritizationProcess ImprovementCost ReductionTechnical KnowledgeIndustry Experience
Soft Skills
CoachingTeam-BuildingConflict ResolutionVerbal CommunicationWritten Communication
Certifications & Qualifications
First Level University DegreeAdvanced University Degree
Industry Keywords
Engineering SolutionsProduct DevelopmentOutsourced PartnersHuman Capital ManagementBusiness Acumen
About the role
Key responsibilities & impact- Lead a team of individual contributors designing and developing engineering solutions
- Coordinate projects using multiple engineering disciplines for products, systems, software, and solutions
- Manage headcount, deliverables, schedules, and costs across multiple projects
- Allocate resources and ensure goals, objectives, timelines, and budgets meet program and organizational roadmaps
- Communicate project status and escalate issues to managers, program managers, and development partners
- Manage relationships with outsourced partners and suppliers
- Set expectations for deliverables, product quality, schedules, and costs
- Ensure effective communication and collaboration with outsourced resources
- Identify process improvement and cost reduction opportunities
- Manage hiring, annual performance plans, coaching, and career development for team members
- Ensure knowledge and career development tools support team and process development
Requirements
What you’ll need- First level university degree or equivalent experience required
- May have an advanced university degree
- Typically 7 or more years of related work experience
- 0–2 years of people management experience
- Networking and wireless technical skills
- Strong leadership skills, including coaching, team-building, and conflict resolution
- Advanced project management skills, including time and risk management, resource prioritization, and project structuring
- Strong analytical and problem-solving skills
- Ability to manage human capital across geographies
- Strong verbal and written communication skills, including negotiation, presentation, and influence skills
- Advanced business acumen, technical knowledge, and industry experience in one or more engineering, technology, and product domains
- Strong multitasking and prioritization skills
- Mastery in English and the local language
- Good understanding of company policies and processes
Benefits
Comp & perks- Comprehensive benefits supporting physical, financial, and emotional wellbeing
- Personal and professional development programs
- Career development opportunities
- Flexible work arrangements to manage work and personal needs
- Inclusive workplace
- Reasonable accommodation during the application or interview process for qualified applicants with disabilities