WLAN Support Engineer – TAC

Hewlett Packard Enterprise

. Provide pre- and post-sales design and consulting services to Aruba-HPE teams, customers, and partners .

Posted 10/14/2026full-timeChennai • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Aruba product support, customer network design, and implementation, with a strong focus on optimizing network operations and security. Proficient in creating technical documentation and delivering consulting services to enhance customer outcomes.

Highest-signal resume keywords

Aruba Product SupportCustomer Network DesignNetwork ImplementationAuthentication ProtocolsVoIP Protocols Configuration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network SwitchingRoutingSecurityNetwork Design DocumentationProcess ImprovementTroubleshootingLinuxSQL/PostgreSQLAPIsCloud Technologies

Soft Skills

Customer-Facing ConsultingCollaborationIndependent WorkMultitasking

Tools & Technologies

Aruba IAPs/ControllersAirwaveClearPassAruba SwitchesRadiusSNMP/AMONTACACSVPNLoad BalancingWireless Concepts

Certifications & Qualifications

CCIECWNAACCPACMPACMXACDXRHEL

Industry Keywords

BGPOSPFVXLANMSTP802.1XAAAPolicy EnforcementDNSDHCPDatacentre Design

Tech Stack

Tools & technologies

CloudDNSLinuxPostgresSQLSwitchingVoIP

About the role

Key responsibilities & impact

Provide pre- and post-sales design and consulting services to Aruba-HPE teams, customers, and partners
Deliver the complete customer services lifecycle: planning, design, implementation, migration, and optimization
Create customer requirement documents and business outcome plans
Create high-level and low-level network design documents
Prepare network implementation and network-ready-for-use plans
Prepare migration procedures and validation checks
Continuously improve network operations, uptime, and security conformance
Formulate technical and operational action plans to analyze and resolve reported issues
Simulate customer designs in a lab
Participate in solution development and knowledge-base publications
Collaborate with Aruba, customer, QA, engineering, and field teams
Travel to customer sites for consulting and training
Provide quarterly customer review meetings with technical status and recommendations
Work independently and multitask with limited supervision

Requirements

What you’ll need

2+ years of experience supporting Aruba products and customers
Bachelor's degree in Computer Engineering or Electrical Engineering required
Minimum of three (3) years’ experience in customer-facing consulting and design required
Minimum of three (3) years’ experience with one or more Aruba products: IAPs/Controllers, Airwave, ClearPass, Central, Aruba switches
Knowledge of authentication protocols and servers required
Experience configuring and troubleshooting VoIP protocols such as SIP, SVP, and H323 required
Experience identifying areas of opportunity for process improvement
Experience in customer network design and implementation
Advanced expertise in network switching, routing, and security highly desired
Industry certifications such as CCIE, CWNA, ACCP, ACMP, ACMX, ACDX, and RHEL preferred
Knowledge of routing and switching protocols including BGP, OSPF, VXLAN, and MSTP
Datacentre design experience preferred
Knowledge of Radius, SNMP/AMON, Linux, TACACS, PKI, captive portals, web programming, cloud technologies, 802.1X, AAA, policy enforcement, Windows administration, LDAP, SQL/PostgreSQL, APIs, VPN, NAC, routing, DNS, DHCP, load balancing, Layer 2/Layer 3 protocols, and wireless concepts

Benefits

Comp & perks

Comprehensive benefits supporting physical, financial, and emotional wellbeing
Personal and professional development programs
Flexible work arrangements to manage work and personal needs
Inclusive workplace and equal employment opportunity
Reasonable accommodation during the application or interview process for applicants with disabilities