WLAN Support Engineer – TAC

Hewlett Packard Enterprise

. Provide pre- and post-sales design and consulting services to Aruba-HPE teams, customers, and partners .

Posted 10/14/2026full-timeChennai • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer network design and implementation, with a strong focus on Aruba products and solutions. Capable of delivering comprehensive consulting services, including planning, design, and optimization, while effectively communicating with stakeholders at all levels.

Highest-signal resume keywords

Aruba Product SupportCustomer Network DesignVoIP Protocol ConfigurationNetwork Security ExpertiseIndustry Certifications (CCIE, CWNA, etc.)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network DesignImplementationMigration ProceduresTroubleshootingAuthentication ProtocolsBGPOSPFLinuxSQL/PostgreSQLAPIs/Python

Soft Skills

Excellent CommunicationPresentation SkillsInterpersonal SkillsMultitaskingIndependent Work

Tools & Technologies

Aruba IAPs/ControllersAirwaveClearPassCentralAruba SwitchesVoIP ProtocolsNetwork Monitoring ToolsCloud TechnologiesWindows AdministrationLoad Balancing

Certifications & Qualifications

CCIECWNAACCPACMPACMXACDXRHEL

Industry Keywords

Customer Services LifecycleNetwork OperationsSecurity ConformanceTechnical Action PlansCustomer Requirement DocumentsBusiness Outcome PlansNetwork Device AAAPolicy EnforcementWireless NetworkingDatacentre Design

Tech Stack

Tools & technologies

CloudDNSLinuxPostgresPythonSQLSwitchingVoIP

About the role

Key responsibilities & impact

Provide pre- and post-sales design and consulting services to Aruba-HPE teams, customers, and partners
Deliver the complete customer services lifecycle: planning, design, implementation, migration, and optimization
Create customer requirement documents and business outcome plans
Create high-level and low-level design documents based on customer requirements
Prepare installation plans, network implementation plans, and network-ready-for-use plans
Prepare migration procedures and validation checks
Continuously improve network operations, uptime, and security conformance
Formulate technical and operational action plans to analyze and resolve reported issues
Simulate customer designs in a lab
Participate in solution development and knowledge-base publications
Collaborate with Aruba and customer colleagues, QA, engineers, and field organizations
Conduct quarterly customer review meetings and provide technical status and recommendations
Travel to customer sites for consulting and training purposes and business reviews

Requirements

What you’ll need

2+ years of experience supporting Aruba products and customers
Bachelor degree in Computer Engineering or Electrical Engineering required
Minimum of 3 years’ experience in customer-facing consulting and design required
Minimum of 3 years’ experience with one or more Aruba products: IAPs/Controllers, Airwave, ClearPass, Central, or Aruba switches
Knowledge of authentication protocols and servers required
Experience configuring and troubleshooting VoIP protocols such as SIP, SVP, and H323 required
Demonstrable experience identifying process-improvement opportunities
Demonstrable experience in customer network design and implementation
Ability to multitask and work independently with little supervision
Excellent oral and written communication, presentation, and interpersonal skills
Ability to interface with senior levels of customer organizations
Willingness to travel to customer sites for consulting and training
Preferred advanced expertise in network switching, routing, and security
Preferred industry certifications including CCIE, CWNA, ACCP, ACMP, ACMX, ACDX, and RHEL
Preferred experience with BGP, OSPF, VXLAN, MSTP, datacentre design, RADIUS, SNMP/AMON, Linux, TACACS, PKI, captive portals, web programming, cloud technologies, 802.1X, network device AAA, policy enforcement, Windows administration, LDAP, SQL/PostgreSQL, APIs/Python, VPN, NAC, DNS, DHCP, load balancing, L2/L3 protocols, and wireless networking

Benefits

Comp & perks

Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing
Personal and professional development programs
Career growth opportunities and flexibility to apply skills to another division
Hybrid work arrangement with an average of 2 days per week from an HPE office
Inclusive and accessible workplace
Reasonable accommodation during the application or interview process for applicants with disabilities