WLAN Support Engineer – TAC

Hewlett Packard Enterprise

. Provide pre- and post-sales design and consulting services to Aruba-HPE teams, customers, and partners .

Posted 10/14/2026full-timeChennai • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer network design and implementation, with a strong focus on Aruba products and solutions. Capable of delivering comprehensive consulting services, including planning, design, and optimization, while effectively communicating with stakeholders.

Highest-signal resume keywords

Aruba Product SupportCustomer-Facing ConsultingNetwork Design and ImplementationAuthentication Protocols KnowledgeVoIP Protocols Configuration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network DesignImplementationRoutingSwitchingSecurityVoIP ProtocolsAruba IAPs/ControllersClearPassAirwaveCloud Technologies

Soft Skills

Excellent CommunicationPresentation SkillsInterpersonal SkillsAbility to MultitaskIndependent Work

Tools & Technologies

SNMP/AMONLinuxTACACSPKIAPIsVPNLDAPSQL/PostgresLoad BalancingWireless Concepts

Certifications & Qualifications

CCIECWNAACCPACMPACMXACDX

Industry Keywords

Customer Service LifecycleNetwork OperationsContinuous ImprovementTechnical Action PlansDatacentre Design

Tech Stack

Tools & technologies

CloudLinuxPostgresSQLSwitchingVoIP

About the role

Key responsibilities & impact

Provide pre- and post-sales design and consulting services to Aruba-HPE teams, customers, and partners
Deliver the complete customer service lifecycle: planning, design, implementation, migration, and optimization
Create customer requirement documents and business outcome plans
Create high-level and low-level design documents based on customer requirements
Prepare network implementation and network-ready-for-use plans
Prepare migration Method of Procedure documents and validation checks
Drive continuous improvement of network operations, uptime, and security conformance
Formulate technical and operational action plans to analyze and resolve reported issues
Simulate customer designs in a lab
Participate in solution development and knowledge-base publications
Collaborate with Aruba, customer, QA, engineering, and field teams
Travel to customer sites for consulting, training, and business reviews
Conduct quarterly customer review meetings and provide technical status and recommendations

Requirements

What you’ll need

Bachelor degree in Computer Engineering or Electrical Engineering required
Minimum of 2+ years of experience supporting Aruba Products and Customers
Minimum of 3 years’ experience in customer-facing consulting and design required
Minimum of 3 years’ experience with one or more Aruba products: IAPs/Controllers, Airwave, ClearPass, Central, Aruba switches
Knowledge of authentication protocols and servers required
Experience configuring and troubleshooting VoIP protocols such as SIP, SVP, and H323 required
Demonstrable experience identifying process-improvement opportunities
Demonstrable experience in customer network design and implementation
Advanced networking expertise in switching, routing, and security highly desired
Industry certifications such as CCIE, CWNA, ACCP, ACMP, ACMX, ACDX, and RHEL preferred
Routing and switching protocols including BGP, OSPF, VXLAN, and MSTP preferred
Datacentre design experience preferred
Knowledge of Radius, SNMP/AMON, Linux, TACACS, PKI, captive portals, web programming, cloud technologies, 802.1x, AAA, policy enforcement, Windows administration, LDAP, SQL/Postgres, APIs, VPN, NAC, networking, load balancing, L2/L3 protocols, and wireless concepts preferred
Ability to multitask and work independently with little supervision
Excellent oral and written communication, presentation, and interpersonal skills
Ability to interface with senior customer stakeholders
Willingness to travel to customer sites for consulting, training, and business reviews

Benefits

Comp & perks

Comprehensive benefits supporting physical, financial, and emotional wellbeing
Personal and professional development programs
Flexible work arrangements to manage work and personal needs
Workplace accommodation support for applicants with disabilities
Inclusive workplace culture
Equal employment opportunity