Product Expert

Hex

. Serve as a primary contact for technical questions and use case development throughout the user lifecycle .

Posted 11/2/2026full-timeNew York City • New York • United StatesJuniorMid-Level💰 $115,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in data science and analytics, with proficiency in SQL and Python, while effectively communicating with users to address their needs and provide technical support. Capable of creating technical content and collaborating across teams to enhance user experience and product development.

Highest-signal resume keywords

SQLPythonData Science ToolingAnalytical ThinkingCustomer Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data ScienceAnalyticsSQLPythonJupyter NotebooksBI ToolsTechnical Content CreationProblem SolvingUse Case DevelopmentBug Identification

Soft Skills

Excellent CommunicationEmpathyRelationship BuildingTeamworkCuriosity

Tools & Technologies

ETLStorageBIMachine Learning

Industry Keywords

User-Facing Technical CapacityCustomer SupportTechnical FeedbackProduct DevelopmentTechnical Documentation

Tech Stack

Tools & technologies

ETLPythonSQL

About the role

Key responsibilities & impact

Serve as a primary contact for technical questions and use case development throughout the user lifecycle
Provide customer support via chat, email, and Slack
Develop an understanding of different Hex user needs and anticipate future questions
Create technical content, including demo projects, documentation, and videos
Identify product weaknesses and common pain points
Provide feedback and suggestions to the Product team
Engage analytically technical users to answer questions, teach Hex, and synthesize feedback
Hunt down and help squash bugs
Develop creative solutions for complex user workflows
Collaborate with Sales, Product, and Customer teams

Requirements

What you’ll need

2+ years of experience as a working data scientist, analyst, or analytics engineer
Experience using SQL and Python
Beyond-the-basics experience with data science tooling and workflows, including Python, Jupyter notebooks, SQL, and BI tools
Analytical thinking ability to troubleshoot complex problems
Strong track record of talking to customers and solving their problems
Excellent communication skills, empathy, feedback-sharing, and relationship-building
High rate of learning and natural curiosity
Passion for teamwork and willingness to provide honest feedback
Based in NYC and excited to work in office at least 2 days per week, or based in EST or CT timezones
Experience in a user-facing technical capacity is a potential fit
Familiarity with the contemporary data stack across ETL, storage, BI, and ML is a potential fit
Legally authorized to work in the US
LinkedIn profile required
Resume required
Phone number required

Benefits

Comp & perks

Market-benchmarked salary
Equity
Comprehensive health benefits
Flexible paid time off