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hey contact heroes GmbH

Customer Service, Back Office – Solar PV

hey contact heroes GmbH

. Handle and maintain customer inquiries and cases in the back office .

Posted 10/2/2026full-timeRemote • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and administrative processing within the solar PV sector, with strong communication skills in German and a detail-oriented approach to managing customer inquiries and data.

Highest-signal resume keywords
Customer Service ExperienceSolar PV Sector KnowledgeGerman Language ProficiencyData Management SkillsDigital Application Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data ReviewOrder ProcessingInvoice ManagementError ReportingCase Handling
Soft Skills
Detail-OrientedIndependent Work ApproachService-Oriented MindsetStrong Communication Skills
Tools & Technologies
PC ProficiencyDigital Applications
Industry Keywords
Customer InquiriesAdministrative ProcessingCancellationsWithdrawalsQuotes

About the role

Key responsibilities & impact
  • Handle and maintain customer inquiries and cases in the back office
  • Review and update customer and order data
  • Process inquiries relating to invoices, quotes, and bookings
  • Provide support with error reports, cancellations, and withdrawals
  • Provide customer support by phone and in writing

Requirements

What you’ll need
  • Initial professional experience in the solar PV sector is required
  • Ideally, experience in customer service or administrative processing
  • Confident using PCs and digital applications
  • Structured, detail-oriented, and independent approach to work
  • Excellent written and spoken German
  • Enjoyment of communication and a strong service-oriented mindset

Benefits

Comp & perks
  • A varied role in a forward-looking project
  • Convenient remote work from home
  • Structured onboarding and training
  • A supportive team and dedicated points of contact
  • Regulated service hours from Monday to Friday, between 8:00 a.m. and 6:00 p.m.