hey contact heroes GmbH

Customer Support

• Handle and maintain customer inquiries and cases in the back office
• Review and update customer and order data
• Process inquiries relating to invoices, quotes, and bookings
• Provide support with error reports, cancellations, and withdrawals
• Provide customer support by phone and in writing

Customer Service, Back Office – Solar PV

• Handle inbound calls concerning prepaid products, tariffs, SIM cards, top-ups, and basic technical inquiries
• Work in a professional project environment with designated contacts
• Support a major prepaid customer service project for a leading mobile network brand
• Work remotely from the freelancer’s location within the EU, excluding Germany
• Plan assignments independently within the project framework

Mobile Customer Service, Inbound – Freelancer

Telesales

• Provide functional and operational leadership for an outbound telesales team
• Manage and develop the team based on relevant sales KPIs and targets
• Conduct regular coaching sessions, feedback discussions, and call analyses
• Motivate the team and support the development of sales skills
• Identify opportunities for optimization and implement appropriate measures
• Ensure high quality, productivity, and target achievement in day-to-day operations
• Work closely with Operations and other internal stakeholders

Junior Team Leader, Outbound Telesales

• Handle inbound calls regarding prepaid products, plans, SIM cards, top-ups, and basic technical inquiries
• Provide inbound customer service support for a large, well-known mobile communications brand
• Work in a professional project environment with dedicated points of contact
• Independently plan your work assignments within the project hours

Customer Service, Back Office – Solar PV

Mobile Customer Service, Inbound – Freelancer

Junior Team Leader, Outbound Telesales

Customer Service, Mobile Communications, Inbound