Customer Service, Mobile Communications, Inbound

hey contact heroes GmbH

. Handle inbound calls regarding prepaid products, plans, SIM cards, top-ups, and basic technical inquiries .

Posted 9/21/2026contractRemoteMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills, particularly in telephone-based support, while effectively managing work assignments independently. Proficient in German at C1/C2 level and capable of issuing compliant invoices to international clients.

Highest-signal resume keywords

German Language Skills (C1/C2)Telephone-Based Customer Service ExperienceIndependent Work OrganizationCompliant Invoice IssuanceStable Internet Connection (50 Mbps)

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Self-MotivationWell-Organized Approach

Tools & Technologies

Web-Based ToolsHigh-Performance PCHeadsetTwo MonitorsWebcam

Industry Keywords

Prepaid ProductsMobile CommunicationsCustomer Service SupportProject EnvironmentTax Obligations

About the role

Key responsibilities & impact

Handle inbound calls regarding prepaid products, plans, SIM cards, top-ups, and basic technical inquiries
Provide inbound customer service support for a large, well-known mobile communications brand
Work in a professional project environment with dedicated points of contact
Independently plan your work assignments within the project hours

Requirements

What you’ll need

Self-employed/freelancer status in your country of residence
Residence outside Germany but within the EU
Ability to issue compliant invoices to international clients in accordance with the legal requirements of your country
Fulfillment of all tax obligations in your country of residence
German language skills at C1/C2 level
Experience in telephone-based customer service is an advantage
Independent and well-organized approach to work
Long-term interest in contributing to the project
Stable internet connection (at least 50 Mbps)
Headset, two monitors, webcam, and a high-performance PC
Quiet, private home-office workspace with no third-party access or visibility
Confident use of web-based tools

Benefits

Comp & perks

Compensation per hour or per productive minute, depending on the project model
Long-term major project with stable workload
Attractive and fair terms, depending on the project model
Personal support from an experienced team
High level of flexibility: you plan your assignments independently
Flexible working hours within the framework of the project