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hey contact heroes GmbH

Customer Service Team Leader

hey contact heroes GmbH

. Lead, motivate, and develop your team .

Posted 10/12/2026full-timeGermanySenior💰 €30,000 - €32,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in motivating and developing teams while ensuring quality service and performance targets are met. Proficient in performance management, coaching, and collaborating with clients in the telecommunications industry.

Highest-signal resume keywords
Customer Service Team LeadershipPerformance ManagementCoaching SkillsKPI ManagementTeam Development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Strong CommunicationMotivational SkillsSolution-Oriented ApproachCollaborative Work StyleReliability
Industry Keywords
TelecommunicationsQuality ManagementProject ManagementCustomer InteractionsTeam Culture

Tech Stack

Tools & technologies
TypeScript

About the role

Key responsibilities & impact
  • Lead, motivate, and develop your team
  • Ensure quality, service, and performance targets are met
  • Conduct coaching sessions, feedback discussions, and team meetings
  • Coordinate with Planning, Quality Management, Project Management, and our clients
  • Prepare reports and manage performance in day-to-day operations
  • Help shape processes and contribute ideas and improvements
  • Collaborate with clients in the telecommunications industry to ensure outstanding customer interactions

Requirements

What you’ll need
  • At least 2 years of experience as a Customer Service Team Leader
  • Ability to complete a three-week onsite onboarding program; afterward, you will work from home
  • Strong communication and coaching skills
  • Ability to motivate and develop your team
  • Experience working with KPIs and performance management
  • Structured, reliable, and solution-oriented approach to work
  • Enjoy working collaboratively, taking responsibility, and contributing to a genuine team culture

Benefits

Comp & perks
  • 100% remote work permanently after onboarding
  • Permanent employment contract and a secure long-term opportunity
  • 30 days of annual leave; 35 days after 5 years of service
  • Modern technical equipment
  • A great team and plenty of room for your own ideas
  • Diverse development opportunities within our company